---

Retail Allocator

Responsibilities:

To support sales by ensuring the effective distribution of products to all Retail Boutiques

• Ensure boutique stock levels meet and do not exceed sales and merchandising plans
• Weekly replenishment of orders for retail boutiques, including, new products, promotional items and window props
• Liaising with the Warehouse
• Suggesting quantities for both new and existing products in line with merchandising and sales plans
• Monitoring results, investigating patterns and analysing inventory levels to ensure optimum stock levels are achieved and maintained

 

Skills Needed:

• 2 years multi-site retail administration experience preferred
• Business Administration Certificate (NVQ Level 2 or higher)
• Excellent customer service, communication and team working skills
• Ability to identify and solve problems
• Effective team player and communicator
• Ability to identify problems and propose effective solutions
• PC literate – Word, Excel, Outlook
• Ability to plan, prioritise and demonstrate strong analytical skills
• Proficient in Microsoft Office, Databases & intermediate in Excel

 

Top

---

Finance Manager

Responsibilities:

• This role manages the finance team day to day and is responsible for monthly reporting.
• Month end coordination and ensuring costs and liabilities are recognized correctly
• Reporting including completion of key areas such as stock reconciliation
• Providing financial support to non-finance departments
• Responsible for integrity, accuracy, and integration of finance reporting systems
• Monitoring of controls around cash, assets and financial reporting for the business
• Ensuring Company assets are recorded, disposal recognized and depreciation calculated and accounted for
• Externally regulate VAT and PAYE/NI declarations and payments are compliant
• Ensuring the efficient flow of finance related paperwork to ensure invoices are paid promptly, cash collected on time, liabilities recognized on a timely basis and management expenses are dealt with
• Development of the finance team to ensure they have suitable experience, training and finance specific qualifications to carry out their role and support progression.

 

Skills Needed:

• 4 years Finance experience (in a multi-site retail environment preferred - could be during qualification) Qualified in CIMA/ACCA/ACA
• Excellent Microsoft Office skills (Advanced Excel to standard of lookups, macros, manipulation of large amounts of data
• Microsoft Access desirable
• Experience managing a small team
• Experience coordinating a budget/forecast process – could be involvement in the process rather than responsible for it.

 

Top

---

Wholesale Coordinator

Responsibilities:

• Supporting the sales development of the Wholesale Department and Sales team
• Liaising with the Marketing, Visual Merchandising and Training departments to ensure that all necessary information is provided all activities, campaigns, presentations and retail events
• Liaising with the warehouse to ensure all orders requested by the sales team are prepared and correct
• Coordination of key projects (eg: Christmas, Sales, Campaigns, VM implementation)
• Development and publication of the monthly Wholesale Newsletter
• Collecting sales information on a regular basis
• Updating the stockists database on a monthly basis
• Taking phone orders for Independent retail customers
• Building a good rapport with all wholesale, QVC and Business 2 Business customers

Skills Needed:

• 2 years multi-site retail administration or customer service experience preferred
• Strong networking, interpersonal and communication skills
• Entrepreneurial, energetic and proactive
• Excellent organisation and team working skills
• Working knowledge of Microsoft Office Suite with strengths in Excel

 

Top

---

PR Assistant

Responsibilities:

• This role provides administrative support to the PR Manager, helping to achieve targeted national and regional press coverage and assisting with UK PR activities and special events.
• Monitoring forthcoming and achieved press coverage on a daily basis and preparing coverage reports
• Diary management
• Responding to daily press product call ins, enquiries and building and maintaining good working relationships with the UK media
• Responsible for new product mailings and ensuring they are kept up to date
• Ordering all relevant publications from our newsagent supplier and maintaining the press cuttings service
• Developing knowledge of the UK beauty media
• Attending press appointments with the PR Manager

 

Skills Needed:

• Experience within a PR role
• Relevant Degree and/or C.I.M. qualification Or 1-2 years in a PR or Marketing role
• Ability to demonstrate experience/interest/knowledge of the Beauty industry
• Intermediate knowledge of Microsoft Word, Excel and PowerPoint
• Working knowledge of Photoshop, Publisher and MS Access preferred
• Ability to present and communicate information in a confident manner
• Ability to demonstrate precision, flair and creativity in written work

 

Top

---

Company Trainer

Responsibilities:

• This role facilitates, co-ordinates and provides training and development opportunities for all departments across L'OCCITANE.
• PCarrying out comprehensive Training Needs Analysis
• Visit stores and departments to offer training on HR policy and procedure, and assist in maintaining HR information on associates at store and department level.
• Working closely with departmental managers to ensure departmental training plans are maintained
• Creating and delivering departmental and company inductions
• Advising and guiding line managers on the appropriate training for their associates
• Defining explicit training courses, methods and suppliers
• Ensuring all records of training are kept
• Ensuring that application, evaluation and review is carried out for all training initiatives

 

Skills Needed:

• 3 years experience in performing TNA, developing training objectives and presenting training in a variety of learning situations
• Proficient in Microsoft Word, Excel & PowerPoint
• Certificate in Training Practice (gained or working towards)
• Ability to deal with confidential issues in a professional manner
• Ability analyse HR and financial data, identify problems and propose effective solutions Enthusiastic and approachable

 

Top

---

Sales Associate

Responsibilities:

• To act as an ambassador for L'OCCITANE
• Provide the highest level of customer service to ensure customer satisfaction and repeat business.
• Develop a high level of product knowledge of the ranges, campaigns, offers, best and slow sellers with passion and energy
• Build knowledge of skincare and its application for consultation with customers
• Build on customer relationships by telling our “true stories” with passion
• Achieve personal and team Key Performance Indicators by actively contributing to the achievement of the boutique sales and operational objectives
• Support boutique operations, policies and procedures
• Support various tasks, e.g. stock takes, gift wrapping, restocking, visual merchandising and house-keeping

 

Skills Needed:

• Retail experience preferred
• Beauty and/or Aromatherapy qualification an advantage
• Motivated, resourceful and able to work unsupervised
• Passion for the products, customer service and selling
• Effective team player and partner, as well as having an entrepreneurial spirit
• Effective communicator
• Basic numeracy skills

 

Top

---

Seasonal Sales Associate

Responsibilities:

• To act as an ambassador for L’Occitane
• Support boutique during Christmas season from October to January
• Available during the entire Christmas season, including, Christmas Eve, Boxing Day and New Years Eve, New Years Day, and able to work a flexible rota including evenings and weekends
• Provide the highest level of customer service to ensure customer satisfaction and repeat business
• Develop a basic level of product knowledge of the ranges, campaigns, offers, best and slow sellers with passion and energy
• Support the boutique to achieve team Key Performance Indicators by actively contributing to the achievement of the boutique sales and operational objectives
• Support boutique operations, policies and procedures
• Support various tasks, e.g. stock takes, gift wrapping, restocking, visual merchandising and house-keeping

 

Skills Needed:

• Retail experience preferred
• Beauty and/or Aromatherapy qualification an advantage
• Motivated, resourceful and able to work unsupervised
• Passion for the products, customer service and selling
• Ability to show flexibility and dependability
• Effective communicator
• Basic numeracy skills

 

Top

---

Boutique Manager

Responsibilities:

• To act as an ambassador for L’Occitane, effectively managing the day-to-day operation of the boutique and its sales team
• Responsible for the overall success driving sales, reinforcing operations, and boutique associate development, as well as overall service and brand integrity for the individual boutique
• Work within the Company guidelines to achieve the boutique and Company financial targets
• PRole model for strong product knowledge of the entire L’Occitane product line, including “True Stories” as well as selling and customer service standards
• To manage the day to day operational and associate requirements of the boutique including rota, security, monies and personnel issues
• Continually monitor boutique processes and procedures to ensure best practice standards are in place
• Manage, supervise and coach staff in recruiting, hiring and training of store Sales Associates.
• To ensure the highest level of customer service is given and measured against set objectives
• Maintain daily financial recaps and communicate and educate store management.
• To manage recruitment and induction of junior associates
• Full stock and stock take accountability, maintaining optimal stock levels in core and campaign best selling lines
• Full administrative responsibility for boutique reporting
• Management of boutique housekeeping and Visual Merchandising in line with Company guidelines

 

Skills Needed:

• 3 years retail management experience
• Proven team leadership ability
• Proven commercial acumen and P&L accountability
• Experience in dealing with basic performance management and development of team
• General understanding of H&S at boutique level
• Passion for the products, customer service and selling
• PC literate – preferably: Word, Excel, Outlook

 

Top

---

District Boutique Manager

Responsibilities:

• To support a cluster of 3-4 boutiques in the delivery of sales to achieve and exceed company targets and develop a group of talented and motivated people who have clear career progression paths.
• Plan monthly activity schedule
• Weekly full day visits to boutiques to support sales growth and achieving excellent standards of service and presentation
• Completion of the Monthly Boutique Inspection Report (SIR)
• Sales targeting
• Management of labour and setting productivity targets
• Oversee recruitment and make decisions as needed
• Coordinate with the training team to book skills and technical training sessions as needed and take steps to ensure that training is followed up
• Set goals and objectives for associates
• Deal with disciplinary and grievance procedures in conjunction with HR
• Ensure that all aspects of their business is properly controlled.

 

Skills Needed:

• 3 years L’Occitane Boutique Management experience
• Budget and P&L accountability
• PC literate – Word, Excel, Outlook
• Ability to achieve targets and set objectives at boutique level
• Proven ability to manage across channels to meet the expectation of the business

 

Top

---

Regional Boutique Manager

Responsibilities

• To support the strategic development and management of the retail boutiques, with responsibility for the achievement of financial and operational objectives. Working across channels, to ensure that retail achieves its budgets and maximizes profits.
• Supporting the opening, refurbishment and closing of all retail locations. Additionally, with related departments, implementing plans for opening promotions, recruitment and training.
• Together with the HR and Training Departments, ensuring that all associates are trained according to the Company guidelines and that follow up assessments are performed in boutique with them to ensure compliance and understanding.
• Interpret and report to the Retail Director, the boutiques performance with recommendations. With all support departments, ensure the communication of all information is understood and implemented in boutiques when and where necessary.
• HR responsibilities include: payroll, recruitment, H&S audits, and management of basic Human Resource issues at boutique level.
• Support store operations, policies and procedures.
• Support various tasks depending on store demands: ringing, restocking and cleaning.
• Able and willing to work through December 28, including weekdays, evenings and weekends.
• Develop boutique knowledge of systems and procedures to comply with the requirements of the business.
• Day to day responsibility for boutique renewals and repairs in line with requirements and budgets.

Skills Needed:

• 5 years retail experience (2 years multi-site)
• Sound understanding of basic HR and H&S – including pay and recruitment
• PC literate – Word, Excel, Outlook
• Proven record of team management and development
• Ability to achieve targets and set objectives at boutique level
• Proven ability to manage across channels to meet the expectation of the business

Top