respects your right to privacy. This policy explains how and for what purposes we use the information collected about you through our website. Please read this policy carefully. By using our website, you are agreeing to be bound by this policy.
) is operated by L'Occitane Limited. We are registered in England and Wales under company number 3278335 with our registered office at 21 Bedford Square, London, WC1B 3HH. We may collect your personal information in compliance with the applicable Data Protection Act (
This Policy together with Cookies Policy describe the types of personal information we collect about our customers and explains how we use, disclose, share and transfer the personal information and the choices available to our customers regarding our use of their information. In addition, we describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. Please read this Policy carefully. If you do not want your personal information to be used in the way described in this Policy, we may not be able to respond to some of your requests.
We invite you to read this Policy regularly in order for you to be aware of any modifications made to it and of the collecting and processing conditions of your personal information.
If you have any questions about the policy, please get in touch with us using the following email address and we will do our best to answer your questions:
COLLECTION OF YOUR PERSONAL INFORMATION
We may collect your personal information in various ways including when you visit our stores, attend our events, view our online contents or use our mobile applications. Examples include when you register for our membership and/or loyalty program, before you place an online order, when you enter a contest or game, participate in an activity organised by us, through surveys, our apps and social media channels, subscribe to our e-mail newsletters, request a catalogue, join a limited-access premium site, sign up for an event and when you contact us by email or on the phone. We may also link and/or combine the information we collect about you on different devices used by you.
The types of personal information we may collect are the following:
•Registration details (name, postal address, email address, mobile and/or other telephone number)
•User name and password
•Personal details (data of birth, gender, language preference and beauty profile, such as skin care and hair types)
•Your interests and experience about our products and products of similar nature
•Payment information (payment card number, expiration date, authorisation number, security code, delivery address and billing address)
•Purchase and transaction information (the kind and the number of products bought and returned)
•Customer service information, customer service enquiries and comments and information exchanged with our customer service team
•Photographs, videos, and other comments you provide
•Contact information you provide about friends or other people you would like us to contact (name, delivery address, email address, mobile and/or other telephone number)
•Location and geolocation data
•Your data on the relevant social media platforms if you login to one of our sites using social login
•Information about you from publicly available sources, including publicly available contents on social media platforms
•Other information you provide to us as a result of your request for a specific product and/or service
•Information we may obtain from our third party service providers
In addition, we may collect certain information and track your online activities as detailed in our firstname.lastname@example.org
In addition we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you. You can tell us to stop this at any time by sending an email to email@example.com
.Some of our business partners are outside the EEA, in countries which may not have the same level of legal protection for personal data as in the EEA, but we will take steps to ensure that your information is used by such third parties in accordance with this policy.
L’OCCITANE UK also collects certain information about your computer hardware and software using cookies and code which is embedded in the site. This information may include: your IP address, browser type, operating system, domain name, visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and referring web site addresses such as search engines, third party partners. This site visitation data is identified only by a unique ID number which means no single individual will be identifiable from the anonymised details that we collect for these purposes. You will remain anonymous to us unless you specifically choose to share information with us.
This information is used for the operation of the service, to maintain the quality of the service, and to provide us with general statistics regarding use of our website.
USE OF YOUR PERSONAL INFORMATION
Those purposes are the following:
• To provide our products and services to you
•To process transactions, including payments, made through Our Website
•To create, register and manage your account
•To verify your identity
•To communicate with you, and answer any queries that you may have
•To administer your participation in promotions, special events (such as sweepstakes, contests, games, offers, surveys and market research) and/or our reward or loyalty programme
•To deliver or allow you to participate in our services (such as email newsletters, auto-replenishment service, express checkout)
•To operate, evaluate and improve our products and services (such as new products and new advertising campaigns, analgise our customer base, perform data analytics and accounting, audit)
•Subject to your consent, to send you promotional materials and other communications and information which we think you might find useful (such as special offers) through email, postal mail, telephone and SMS messages, and to develop and conduct targeted marketing and behavioural advertising, including through display on third party apps installed on your telephones
•To keep track of your preferences and habits with regards to our products and services
•To conduct statistical or survey analysis to improve Our Website and our services to you
•To carry out our obligations arising from any contracts or agreements entered into between you and us
• To ensure that content from Our Website is presented in the most effective manner for you and for your computer and personalize your experience on Our Website by presenting products and information tailored to you
•To serve Our Website content and advertisements to you
•To administer Our Website
•To conduct research and analysis, including the effectiveness of our marketing and advertising campaigns and efforts
•To analyse how you visit Our Website and how often you visit Our Website
In addition, through third party ad buying networks, such as search engines like Google, and social media like Facebook, we can target our advertisement and messages to users through demographic, interested-based and contextual means. The networks use the information regarding your online activities, either alone or in combination with other information we provide to them, to show you advertisements that may be tailored to your individual interests.