Delivery Rates & Options
L'OCCITANE UK delivers to any addresses in the UK (excluding Channel Islands). We use the reliable, efficient courier company Royal Mail to deliver your order. If you wish to order products to be delivered outside of the UK, please visit our global website www.loccitane.com.
Standard delivery - £3.95 or FREE for orders over £35*
- No matter how many items you order, our standard UK delivery rate is £3.95.
- We are able to process your order within 4 days (subject to stock availability), and deliver within 2-3 working days to mainland UK and mainland Scotland addresses, Northern Ireland and the outer Scottish islands.
- *Standard delivery is usually free for orders of £35 or more, except during promotional periods.
Click & Collect - FREE
Our Click and Collect service gives you another great way to shop your favourite products at L’OCCITANE. Simply order online and then choose a boutique to pick up at a time that suits you. Click here to see our list of participating stores.
The service is free and we will send an email to let you know that your package has arrived and is ready for collection. Go into the boutique and speak to any of our store team who will happy to help with your order.
Next Working Day Delivery - £5.95
Our next day delivery service rate is £5.95. Delivery between 7:30am to 5pm, UK Mainland delivery only. Orders must be placed by 3pm and should arrive the next working day (subject to stock availability). Delivery Monday to Friday, excluding bank holidays. Orders placed after 3pm Friday will be delivered the following Tuesday.
Next Working Day Delivery Service not applicable to the Scottish Islands:
HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, KW16-17 Orkney, PH30 Corrour, Mallaig PA78, PH42 Eigg & Muck, PH43-44 Rhum & Canna, ZE2-3 Shetlands.
Saturday Delivery - £6.95
We offer a Saturday delivery service and it is charged at £6.95. Delivery between 7:30am and 5pm on the coming Saturday. Orders must be placed by 3pm on a Friday to guarantee Saturday delivery. If the order is placed after 3pm, your order will be delivered the following Saturday(excluding Bank Holidays). If you wish to order products to be delivered outside of the UK, please visit our global website www.loccitane.com.
CollectPlus means no more waiting in for the postman. Your parcel will be delivered at your chosen most convenient collection point. There are more than 5,900 CollectPlus pick up locations across the UK and most are open late 7 days a week. CollectPlus will email you when your parcel is ready to collect.
CollectPlus Standard Delivery - £3.95 or FREE for orders over £35*
CollectPlus Next Working Day Delivery - £5.95
*CollectPlus Standard delivery is usually free for orders of £35 or more, except during promotional periods.
Returns & Exchange Policy
It is L'OCCITANE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on www.loccitane.co.uk or in one of our UK boutiques (excluding Bicester, Portsmouth, Cheshire Oaks, department stores and airport stores) that is returned within 28 days of the date of purchase.
During Christmas period the returns policy has been extended to 31st January 2016.
All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only.
Any promotional gifts received with products must also be returned.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
To return any items, please go to your nearest boutique or contact Customer Service by email at firstname.lastname@example.org or by telephone on 0800 368 9000 - Monday to Friday 9am to 5.30pm.
Send your returned items to:
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.
By card or Debit card:
We accept payment Visa, MasterCard, American Express, Maestro, Solo, Delta and Switch.
We apologize for not accepting Diner's Club.
L'OCCITANE takes online security very seriously. To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
When you place your order on L'OCCITANE.co.uk you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored by L'OCCITANE once your order has been placed, unless you have given us permission to do so. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
Collection of your personal information
You can visit most pages on our website without giving us your personal information.
Personal information is only requested when you are registering for our VIP membership, before placing an online order, entering a contest, subscribing to e-mail newsletters, requesting a catalogue, joining a limited-access premium site or signing up for an event.
Personal information collected by L’OCCITANE UK is often limited to your name, address, phone number, email address, age, gender, card details but may include other information when needed to provide a specific service you requested.
L’OCCITANE UK respect your right to privacy and we will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
L’OCCITANE UK also collects certain information about your computer hardware and software using cookies and code which is embedded in the site. This information may include: your IP address, browser type, operating system, domain name, visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and referring web site addresses such as search engines, third party partners. This site visitation data is identified only by a unique ID number which means no single individual will be identifiable from the anonymised details that we collect for these purposes. You will remain anonymous to us unless you specifically choose to share information with us.
This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of loccitane.co.uk.
We use your information only for the following purposes:
• Processing your orders;
• For statistical or survey purposes to improve this online store and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Control of your Personal Information
When you register, or otherwise give us personal information, L’OCCITANE UK will not disclose, sell or rent your personal data to any third party.
However, be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
You have the right and the ability to modify your online account information at anytime by logging on to your account. If for any reasons you would like to be removed from our membership program (email and/or mailing), simply email us your address details or contact our Customer Service Department on 020 907 0301 – Monday to Friday 9am to 5.30pm.
Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.
• Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by L’OCCITANE or suppliers who partner with us to help deliver high quality online shopping experience. Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website. These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before. • What are cookies used for?
By remembering returning visitors, we can improve customers’ shopping experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere. Enabling your cookies whilst using loccitane.co.uk will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behaviour which allows us to see which content is popular with our users. • Cookies may also be set by partner third parties who participate with us in affiliate marketing programmes or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site. For example, to track and confirm customer cash-back payments via loyalty websites. • How to disable cookies?
If you want to prevent L’OCCITANE and other websites from capturing data about your visits you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience. To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser. We provide below on how to disable cookies for the most popular browsers and you can also use the “Help” option in your browser for more details:
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options” 2 Click on the “privacy” tab3 Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options” 2 Click on the icon “privacy”3 Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”2 Privacy
For Google Chrome:
1.Click the wrench icon on the browser toolbar2.Privacy
All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process to encode all personal data. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's. Also, all credit card payments are processed in real-time for your security and immediate peace of mind.
You can tell whether your browser is in secure mode by looking for the padlock icon in the bottom corner of your screen or at the end of the address bar of your browser window.
Occasionally L'OCCITANE.com offers promotions through e-mails, catalogues, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you will receive e-mail promotions and offers that include special codes for special free delivery or other discounts. To sign up for our e-newsletter please visit our Email Signup page.
Promotional codes, unless otherwise stated, are to be redeemed one gift per customer, not to be combined with any other promotion or discount, while stocks last, excluding Bicester, Portsmouth, Cheshire Oaks, concessions/independent retailers, department, and airport stores. L’Occitane reserves the right to substitute the gift with another one of the same value.
† Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. Top
L'OCCITANE welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other L'OCCITANE customers.