Concierge Services

Ordering online doesn’t mean that the art of gifting needs to be forgotten. Allow our premium Concierge Service to advise, personalise, present and deliver your chosen gift to your special recipient, all without having to leave your home. We’ll do the work for you!

Our standard delivery is now taking between 10-12 working days due to the Coronavirus pandemic. Please note all concierge services are currently unavailable, we will update our website when this service returns.   

Online Consultation

If you have a busy schedule, short on time, or not able to go out to the shops yet, you can now book one-on-one sessions with a L’OCCITANE expert from the convenience of your home and pick a time available that works for you.

Same Day Delivery

Can’t make it into store or looking to have your personalised gift delivered straight to your recipient’s door? We’ve partnered with DropIt, our premium delivery partner, to deliver your goods from as quickly as that very same evening*.


Click & Collect

If you are not ready to browse in-store yet & would prefer to shop from home, you can Click & Collect at your convenience!

Simply select the Click & Collect at checkout and have your delivery ready from as little as 2 hours.
*(Depending on stock availability, can take up to 5 working days).



Dial & Deliver

Here’s a little festive pick-me-up from us to you to help celebrate the launch of L’OCCITANE’s new Dial & Deliver Service. It’s our most personal, and personalised way to shop offering a complete shopping experience from advice, to personalisation, to delivery, all from the comfort of your own home.

Simply call the Dial & Deliver number on 02079070444 or email to receive tailored, expert advice on all of your favourite L’OCCITANE products, gifting and personalisation ahead of placing your order for the ultimate gift.

* The service is available to addresses on Mainland UK, and the service costs a flat fee of £5 for all addresses and levels of personalisation.


Our Complimentary Exclusive Services

Use one of our exclusive services and surprise your loved ones with a personalised gift! Show them your appreciation with our  beautiful French gift wrapping, engraving or a customised print on the ribbon.  

To place an order which includes any Complimentary Exclusive Services please email or call our Regent Street Flagship Store.

Please note all exclusive services are currently unavailable, we will update our website when this service returns.   

Complimentary French Gift Wrapping

Allow our gifting experts to beautifully wrap your gift in your choice of paper & ribbon using our bespoke, traditional style of French Wrapping.

Customised Engraving

Customise your gift and have your favourite product* laser engraved for a personal and memorable touch. Whether it’s initials, a name, a date or a phrase, we can take your gift to the next level to truly spoil your recipient. *Selected products only, non-refundable.

Personalised Ribbon Printing

It’s the little details that count; print your own personalised message on the ribbon to begin the magic of gifting at first glance.

Online Services


Now that our stores are now closed, we're still here for you and online shopping with us has never been made easier! Discover our online services including premier delivery, complimentary gift wrapping, free samples and the refer a friend programme now.

Store Information

First and foremost, we want to say THANK YOU for supporting us online, leaving messages of support and following us on our social channels. You have kept our spirits high!

Discover our current store information here. 

Customer Service

Need help?

Our Customer Service team are here to assist you with any order or question you might have.

*Exclusives only available in the Regent Street Flagship Store OR on Same Day Delivery.