Concierge Services

Ordering online doesn’t mean that the art of gifting needs to be forgotten. Allow our premium Concierge Service to advise, personalise, present and deliver your chosen gift to your special recipient, all without having to leave your home. We’ll do the work for you!

Online Consultation

If you have a busy schedule, short on time, or not able to go out to the shops yet, you can now book one-on-one sessions with a L’OCCITANE expert from the convenience of your home and pick a time available that works for you.

Same Day Delivery

Can’t make it into store or looking to have your personalised gift delivered straight to your recipient’s door? We’ve partnered with DropIt, our premium delivery partner, to deliver your goods from as quickly as that very same evening*.

*Same day delivery available for London & M25 Postcodes on orders placed before 2pm.

Click & Collect

If you are not ready to browse in-store yet & would prefer to shop from home, you can Click & Collect at your convenience!

Simply select the Click & Collect at checkout and have your delivery ready from as little as 2 hours.
*(Depending on stock availability, can take up to 5 working days).


Personal Shopping

Shop the Store from Home with L’OCCITANE’s very own Personal Shopping Service! Whether you’re looking to personalise a gift, book a nominated delivery day or looking for some advice from our in-store Team, our Personal Shopping Service is here to bring you the in store experience but from the comfort of your own home.

Using our Personal Shopping Service is easy, simply send a message with your request to or message the Personal Shopping WhatsApp on 07890609784 and a member of our Team will be in touch!

Our Complimentary Exclusive Services

Use one of our exclusive services and surprise your loved ones with a personalised gift! Show them your appreciation with our  beautiful French gift wrapping, engraving or a customised print on the ribbon.  

To place an order which includes any Complimentary Exclusive Services please email 
or text our Personal Shopping Service on 07890609784.

Complimentary French Gift Wrapping

Allow our gifting experts to beautifully wrap your gift in your choice of paper & ribbon using our bespoke, traditional style of French Wrapping.

Customised Engraving

Customise your gift and have your favourite product* laser engraved for a personal and memorable touch. Whether it’s initials, a name, a date or a phrase, we can take your gift to the next level to truly spoil your recipient. *Selected products only, non-refundable.

Personalised Ribbon Printing

It’s the little details that count; print your own personalised message on the ribbon to begin the magic of gifting at first glance.

Online Services


Now that our stores are now closed, we're still here for you and online shopping with us has never been made easier! Discover our online services including premier delivery, complimentary gift wrapping, free samples and the refer a friend programme now.

Store Reopening

First and foremost, we want to say THANK YOU for supporting us online, leaving messages of support and following us on our social channels. You have kept our spirits high! 

We are happy to announce that we are now reopening our stores... Discover our current store information here. 

Customer Service

Need help?

Our Customer Service team are here to assist you with any order or question you might have.

*Exclusives only available in the Regent Street Flagship Store OR on Same Day Delivery.