Concierge Services

Ordering online doesn’t mean that the art of gifting needs to be forgotten. Allow our premium Concierge Service to advise, personalise, present and deliver your chosen gift to your special recipient, all without having to leave your home. We’ll do the work for you!

Online Consultation

If you have a busy schedule, short on time, or not able to go out to the shops yet, you can now book one-on-one sessions with a L’OCCITANE expert from the convenience of your home and pick a time available that works for you.
 
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Delivery

Ordering gifts has never been easier! From same day delivery to click or call and collect, we are here to assist you and make your shopping experience quick and easy! With L'Occitane you can order gifts for any occasion from the comfort of your home, and collect them at your own convenience. Just sit and relax while we do the work for you!

Same Day Delivery

Can’t make it into store or looking to have your personalised gift delivered straight to your recipient’s door? We’ve partnered with DropIt, our premium delivery partner, to deliver your goods from as quickly as that very same evening*.

To place an order email: ukconcierge@loccitane.com

*Terms & Conditions apply. Same day delivery applies to postcodes within London & M25 and on orders placed before 2pm only. Nominated next day delivery is available for all addresses within mainland UK.

Click & Collect

If you are not ready to browse in-store yet & would prefer to shop from home, you can Click & Collect at your convenience!

Simply select the Click & Collect at checkout and have your delivery ready from as little as 2 hours.
*(Depending on stock availability, can take up to 5 working days).

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Call & Collect

If you’ve ever had a beauty question that needed answering, speak to our experts over the phone and allow us to assist in finding exactly what you’re looking for from the comfort of your own home ahead of coming into store, simply place an order over the phone!

For our Regent Street Flagship Store, skip the queue by completing your transaction through our secure payment link and allow us to prepare your tailored recommendations for you, allowing for the speediest collection of all.

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Our Complimentary Exclusive Services

Use one of our exclusive services and surprise your loved ones with a personalised gift! Show them your appreciation with our  beautiful French gift wrapping, engraving or a customised print on the ribbon.  

To place an order which includes any Complimentary Exclusive Services please email ukconcierge@loccitane.com or call our Regent Street Flagship Store.

Complimentary French Gift Wrapping

Allow our gifting experts to beautifully wrap your gift in your choice of paper & ribbon using our bespoke, traditional style of French Wrapping.

Customised Engraving

Customise your gift and have your favourite product* laser engraved for a personal and memorable touch. Whether it’s initials, a name, a date or a phrase, we can take your gift to the next level to truly spoil your recipient. *Selected products only, non-refundable.

Personalised Ribbon Printing

It’s the little details that count; print your own personalised message on the ribbon to begin the magic of gifting at first glance.

Online Services

Discover our online services including premier delivery, complimentary gift wrapping, free samples and the refer a friend programme!
 
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Store Reopening Hours

First and foremost, we want to say THANK YOU for supporting us online, leaving messages of support and following us on our social channels. You have kept our spirits high!

As we re-open our doors, your safety and the safety of our staff is our number one priority, so we will be following all Government guidelines. There will also be a maximum number of customers in store at any one time, so you can feel secure while we consult and guide you through your skincare and beauty needs.
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Customer Service

Need help?

Our Customer Service team are here to assist you with any order or question you might have.

*Exclusives only available in the Regent Street Flagship Store OR on Same Day Delivery.