Online Services

Online Services

Shopping With Us Online

We're here to help you make your L'Occitane shopping experience as seamless as possible. If you have questions about our online services and gift wrap options you can find all the answers you need here, or you can contact our customer Care team who are always on hand to help, so you can have peace of mind while shopping.

Notice anything wrong with your order? Please note you have a 1 hour remorse period where you can cancel your order in your My Account area and re-order, or contact our customer Care team who would be happy to help.

*Click & Collect is available in as little as 2 hours - 6 working days depending on stock availability which you can check when adding your products to the basket. Please wait for the email confirmation once your order is wrapped and ready by the stores.

Delivery Services

Gift Wrapping

We offer the opportunity to select between 3 gift wrap options at checkout, or if you prefer to save on packaging and reduce waste, you can leave unselected. You can also leave a gift message.


Classic Gift Box

Choose complimentary gift wrap option at no additional cost. Items will be sent packaged in a Provencal inspired gift box or L’OCCITANE gift bags, depending on the size of the items. Perfect for sending a gift directly. Please remember, once enclosed you will be unable to see the contents of the package.

Pre-boxed gifts cannot be gift wrapped.

Wrap it Yourself Wrap it Yourself

Wrap it Yourself

Select to wrap & prepare your own gift - we will enclose gift bags in your order. The quantity of gift bags will be determined by your items.

Please note, some gifts are pre-boxed and not able to be re-packaged.

Drawstring Gift Bag Drawstring Gift Bag

Drawstring Gift Bag

Made from 100% recycled cotton, this gift bag makes a sustainable choice ideal to be reused.and is a brilliant alternative to the usual gift box.

Can contain up to 3 full size products.

Dimensions: Height 29cm, Width 27cm

Reducing Our Impact

Minimising Waste Minimising Waste

Minimising Waste

We have and will continue to reduce the amount of packaging we use:

• We provide paperless order invoices which you can view or choose to download or print from your My Account area on the website.

• We offer the option to add gift wrap & samples to your order that you want and would use rather than automatically adding unecessarily.

• The outer cardboard packaging that our online orders are delivered in, has a Carbon Neutral footprint and printed with eco-friendly water-based inks on 100% recyclable and biodegradable paperboard certified by FSC. It is plastic free and will Biodegrade in 3 months if you shred, soak & mix with soil & its microorganism friends will do the rest.

We Offset the Carbon on our Online Orders & Returns

As a proudly certified B-Corp company and as we work to drive emissions to net zero by 2050, we believe that we need to reduce our environmental impact . Across LOCCITANE group, we are prioritising the drastic reduction of our carbon emissions in all areas of our business. In addition to this carbon reduction, for UK and Ireland, we are now investing in carbon offsets to fund projects that neutralize our footprint on our online orders & returns. The carbon calculation is estimated by taking our average carbon per parcel and multiplying by our average volume per year.

L'OCCITANE has funded the removal of 60 tonnes of CO2e from the atmosphere across 1 project to offset our UK & IE online deliveries and returns. This is in partnership with Ecologi, where we are supporting the Delta Blue carbon removal project in Pakistan.

Find Out More

Free Samples

Discover Your Next Beauty Favourite Discover Your Next Beauty Favourite

Discover Your Next Beauty Favourite

With every order, you can select your samples of our best selling products to your bag for you to try when your delivery arrives at your door.

Simply pick your 3 samples at checkout and they will be added to your order.

Customer Care

Meet & Join Our Howtank Community

Howtank is a community of L’Occitane brand ambassadors that have all volunteered to chat and offer support to our L’Occitane customers whilst they are browsing on our website. The community is a wonderful way to include our dedicated customers within our brand and bring a personal touch to our online chat programme. It's a wonderful volunteer community of like minded L'Occitane addicts who enjoy interacting with the general public, answering queries on products they've used. 

Their passion for the brand allows them to answer product queries and give some brilliant product advice. They are also usually the first to test our new products before they launch!! Some are retired and some work full time and join in the evenings and weekend.

You can communicate with our Howtank Community by opening the chat box icon which appears on the bottom right of our website.