PAYMENTS

Accepted Forms of Payment

Card payments are taken as soon as the order is submitted and will show funds have been taken via an email confirmation within 2.5 hours.

Please see below for specific information on the different forms of payment we accept.

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Klarna X L'OCCITANE

Klarna provides payment services to more than 200,000 retailers. Over 90 millions shoppers worldwide have trusted Klarna to securely handle their payments.

Klarna offer 2 ways of payment: Pay in full up to 30 days later or split the cost into monthly payments. At L'OCCITANE you can now pay with Klarna in-store and online!


1. No Klarna account required
2. A UK bank account
3. To be 18+ and a UK resident to be eligible for this credit offer 

- Pay Later Terms and Conditions
- Pay in 3 Terms and Conditions
4. A billing address registered in the UK that matches with your bank/credit cards registered address

 

How it works

Step 1
Add products to your cart and select “Klarna” when you check out

Step 2
Enter a few personal details and you’ll know instantly if you’re approved

Step 3
Klarna will send you an email confirmation and reminders when its time to pay and you can manage your orders and payments in the Klarna app.

Two Options To Pay With Klarna



Split your purchase of £35 or more into 3 equal interest-free instalments.
 
The first instalment will be taken from your card when your order is shipped. 

The next two remaining payments will be automatically charged 30 and 60 days later.
Don’t worry: you’ll get notifications when your payment is due and when it’s collected.


There's no minimum spend - simply add the items you love to your basket and checkout with Klarna Pay Later option.
 
Once your order has been sent, you’ll have 30 days to pay Klarna, and you’ll get a reminder before payment is due.
if you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

1. Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later or Pay later in 3. We’d recommend choosing another type or payment or placing an order for a smaller amount.
2. You may have outstanding payments on previous Klarna purchases.
3. You may have missed a required field at the checkout, such as filling in your date of birth.
Find more infomation at Klarna Q&A or contact our customer care team.

APPLE PAY

Requirements To Use Apple Pay

  1. Be in a supported country or region
  2. Have an eligible device with the latest version of iOS, iPadOS, watchOS, or macOS
  3. Have a supported card from a participating card issuer
  4. Have an Apple ID signed in to iCloud
  5. You can start using Apple Pay as soon as you add your credit, debit, or prepaid card to Wallet. Remember to add your cards to any device that you want to use with Apple Pay.

How To Use Apple Pay On L’OCCITANE

  1. When checking out you will finish with  the payment page, select Apple Pay as your payment method and click “Continue to Payment”.

  2. Tap/click on the Apple Pay button.
  3. To pay with a different card, tap the Next button  >  next to your default card.
  4. If necessary, enter your billing, shipping, and contact information. Apple Pay stores that information, so you won't need to enter it again.
  5. Confirm the payment.
  • iPhone or iPad with Face ID: Double-click the side button, then use Face ID or your passcode.
  • iPhone or iPad without Face ID: Use Touch ID or your passcode. 
  • Apple Watch: Double-click the side button.
  • Mac with Touch ID: Follow the prompts on the Touch Bar and place your finger on Touch ID. If Touch ID is off, tap the Apple Pay icon on the Touch Bar and follow the prompts on the screen.
  • Mac without Touch ID: Confirm the payment on your Bluetooth-connected iPhone or Apple Watch. Make sure that you're signed in with the same Apple ID on all devices.​
      6.When your payment is successful, you'll see Done and a checkmark on the screen.

Is It Secure To Use Apple Pay?

Apple Pay is safer than using a plastic credit, debit, or prepaid card. Every transaction on your iPhone, iPad, or Mac requires you to authenticate with Face ID, Touch ID, or your passcode. Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch or when you pay using Apple Pay. Your card number and identity aren’t shared with the merchant, and your actual card numbers aren’t stored on your device or on Apple servers. 

When you use Apple Pay on the L’OCCITANE website, we will only receive information like name, email address, billing and shipping addresses that you authorize to share to fulfil your order.

Apple Pay retains anonymous transaction information such as approximate purchase amount. This information can’t be tied back to you and never includes what you're buying. Apps that use Apple Pay must have a privacy policy that you can view, which governs the use of your data.

PayPal

PayPal allows payment through credit cards, bank accounts, buyer credit, or PayPal account balances.

Requirements to use Pay Pal

In order to use PayPal as a method of payment, you will need to have a PayPal account that has been verified.

How To Use PayPal on L’OCCITANE

  1. When checking out you will finish with  the payment page, select PayPal as your payment method and click “Continue to Payment”.
  2. Tap/click on the PayPal button.
  3. A secure, PayPal browser will open prompting you to log into your PayPal account.
  4. Select which debit or credit card you would like to use for your payment.
  5. After confirming payment, you will be brought back to the L’OCCITANE page.

Is It Secure To Use PayPal?

When you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund.