PRIVACY POLICY – L’OCCITANE UK



L’OCCITANE LIMITED respects your right to privacy. This policy explains how and for what purposes we use the information collected about you through our website. Please read this policy carefully. By using our website, you are agreeing to be bound by this policy.
This website (“Our Website") is operated by L'Occitane Limited. We are registered in England and Wales under company number 3278335 with our registered office at 21 Bedford Square, London, WC1B 3HH. We may collect your personal information in compliance with the applicable Data Protection Act ("UK Data Protection Act").
This Policy together with Cookies Policy describe the types of personal information we collect about our customers and explains how we use, disclose, share and transfer the personal information and the choices available to our customers regarding our use of their information. In addition, we describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. Please read this Policy carefully. If you do not want your personal information to be used in the way described in this Policy, we may not be able to respond to some of your requests.
We invite you to read this Policy regularly in order for you to be aware of any modifications made to it and of the collecting and processing conditions of your personal information.
If you have any questions about the policy, please get in touch with us using the following email address and we will do our best to answer your questions: contact.en-uk@loccitane.com.



COLLECTION OF YOUR PERSONAL INFORMATION

We may collect your personal information in various ways including when you visit our stores, attend our events, view our online contents or use our mobile applications. Examples include when you register for our membership and/or loyalty program, before you place an online order, when you enter a contest or game, participate in an activity organised by us, through surveys, our apps and social media channels, subscribe to our e-mail newsletters, request a catalogue, join a limited-access premium site, sign up for an event and when you contact us by email or on the phone. We may also link and/or combine the information we collect about you on different devices used by you.
The types of personal information we may collect are the following:
•Registration details (name, postal address, email address, mobile and/or other telephone number)
•User name and password
•Personal details (data of birth, gender, language preference and beauty profile, such as skin care and hair types)
•Your interests and experience about our products and products of similar nature
•Payment information (payment card number, expiration date, authorisation number, security code, delivery address and billing address)
•Purchase and transaction information (the kind and the number of products bought and returned)
•Customer service information, customer service enquiries and comments and information exchanged with our customer service team
•Photographs, videos, and other comments you provide
•Contact information you provide about friends or other people you would like us to contact (name, delivery address, email address, mobile and/or other telephone number)
•Location and geolocation data
•Your data on the relevant social media platforms if you login to one of our sites using social login
•Information about you from publicly available sources, including publicly available contents on social media platforms
•Other information you provide to us as a result of your request for a specific product and/or service
•Information we may obtain from our third party service providers
In addition, we may collect certain information and track your online activities as detailed in our mailorder@loccitane.co.uk.
In addition we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you. You can tell us to stop this at any time by sending an email to contact@loccitane.co.uk.

Some of our business partners are outside the EEA, in countries which may not have the same level of legal protection for personal data as in the EEA, but we will take steps to ensure that your information is used by such third parties in accordance with this policy.

L’OCCITANE UK also collects certain information about your computer hardware and software using cookies and code which is embedded in the site. This information may include: your IP address, browser type, operating system, domain name, visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and referring web site addresses such as search engines, third party partners. This site visitation data is identified only by a unique ID number which means no single individual will be identifiable from the anonymised details that we collect for these purposes. You will remain anonymous to us unless you specifically choose to share information with us.

This information is used for the operation of the service, to maintain the quality of the service, and to provide us with general statistics regarding use of our website.

Top



USE OF YOUR PERSONAL INFORMATION

We may use the information described above for the purposes for which you transmitted the information to us, for the purposes specified at the time of collection and/or in this Privacy Policy.
Those purposes are the following:

• To provide our products and services to you
•To process transactions, including payments, made through Our Website
•To create, register and manage your account
•To verify your identity
•To communicate with you, and answer any queries that you may have
•To administer your participation in promotions, special events (such as sweepstakes, contests, games, offers, surveys and market research) and/or our reward or loyalty programme
•To deliver or allow you to participate in our services (such as email newsletters, auto-replenishment service, express checkout)
•To operate, evaluate and improve our products and services (such as new products and new advertising campaigns, analgise our customer base, perform data analytics and accounting, audit)
•Subject to your consent, to send you promotional materials and other communications and information which we think you might find useful (such as special offers) through email, postal mail, telephone and SMS messages, and to develop and conduct targeted marketing and behavioural advertising, including through display on third party apps installed on your telephones
•To keep track of your preferences and habits with regards to our products and services
•To conduct statistical or survey analysis to improve Our Website and our services to you
•To carry out our obligations arising from any contracts or agreements entered into between you and us
• To ensure that content from Our Website is presented in the most effective manner for you and for your computer and personalize your experience on Our Website by presenting products and information tailored to you
•To serve Our Website content and advertisements to you
•To administer Our Website
•To conduct research and analysis, including the effectiveness of our marketing and advertising campaigns and efforts
•To analyse how you visit Our Website and how often you visit Our Website
In addition, through third party ad buying networks, such as search engines like Google, and social media like Facebook, we can target our advertisement and messages to users through demographic, interested-based and contextual means. The networks use the information regarding your online activities, either alone or in combination with other information we provide to them, to show you advertisements that may be tailored to your individual interests.

Top



SHARING OF YOUR PERSONAL INFORMATION

We do not disclose or otherwise share your personal information we collect, except:
•with any members within the L’Occitane group worldwide, which means our subsidiaries, our ultimate holding company and its subsidiaries (“L’Occitane Group”);
•with service providers and agents who perform services on our behalf or assist us in maintenance and/or improvement of our websites and apps as well as delivery , improvement and/or marketing of of our products and services to you, including entities which process credit card payment, provide delivery services, web or database hosting, information storage, email service providers, marketing, including direct marketing as well as research, tag management and analytic services, such as Google Analytics and Adobe Analytics. To learn more about these analytics services and how you can opt out, please visit the relevant websites
Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en
Adobe Analytics: https://www.adobe.com/uk/privacy.html
•with our business partners for co-branding products, co-promotions, joint programs or joint communications
•with business partners for their own purposes, including sending you information about products and services of third parties which may be of interest to you if you have been explicitly informed of this possibility and have given your consent
•when we are required to do so by law
•with law enforcement agencies, government officials or other parties in response to court order, legal procedures or subpoena
•if we believe in good faith that the disclosure of information is necessary or appropriate to prevent physical harm or financial loss or fraud to you or us; prevent or report suspected illegal activity; in connection with an investigation of suspected or actual fraudulent or illegal activity; protect anyone’s rights, property, or safety, including ours; or enforce our Terms & Conditions or any other agreement between us
•as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization (including dissolution or liquidation)
• when you otherwise consent or direct us to share your information with third parties
We may share aggregated and/or anonymous information that does not identify you for our business purposes and the business purposes of our partners including the number of visitors to Our Website and the number of clicks on our advertisements and/or emails.

Top



TRANSFERRING OF YOUR PERSONAL INFORMATION

Information we collected about you may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers, agents or business partners are located, including in other European Economic Area (“EEA”), Switzerland and United States for the purposes stated above. It may also be processed by staff operating outside of EEA and your country. Some of the countries may not provide the same level of legal protection as for personal data as in the EEA.
When we transfer your information to other countries not providing an adequate level of protection, we will take the necessary measures to preserve the security of your personal information.

Top



INFORMATION STORAGE PERIOD

Unless stated otherwise, we will store your personal information for the period necessary to fulfill the purposes described above.

Top



PROTECTING YOUR PERSONAL INFORMATION

We endeavour to have in place the appropriate technical and organisational measures to protect personal data you provide against accidental or unlawful destruction or accidental loss, alternation, unauthorised disclosure or access or use.

SOCIAL MEDIA AND USER GENERATED CONTENT

Some of our sites and apps allow users to submit their own content. Please note that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information, address details or health issues via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms.

Top



YOUR RIGHTS

You have the right and ability to correct, update and delete your online account information as well as preferences at any time by logging in to your account and going to “Edit Account” section or contacting us in the “Contact Us” section of this Privacy Policy.
You may also ask us to remove your information from our mailing list and opt out of receiving any direct marketing communications from us by contacting us as indicated in the “Contact Us” section of this Privacy Notice or following the “Unsubscribe” link or opt-out instructions set out in our communications.
It may take a few days to process your opt-out request and you may continue to receive promotional or marketing emails during this time. Opting out of receiving direct marketing communications will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.
If you want to opt out of any collection of location and/or geolocation data, you may do so by adjusting the settings on your device and/or the options below :
•disable location services for the particular app for which you have accepted the collection and processing of location or geolocation data for target advertisement
•disable location services for all apps
•turn off Bluetooth
•Android : https://support.google.com/googleplay/answer/6270602?hl=en;
•IOS : https://support.apple.com/en-gb/HT202074

Top



THIRD PARTY WEBSITES AND LINKS

Our Website and apps may contain links to sites owned and operated by third parties, such as social networking sites. Please be aware that we do not endorse and are not responsible for the privacy practices of third party sites, even if we provide a link to those sites. The Privacy Policy presented here does not apply to such sites. These companies may have their own privacy policies, which we strongly suggest you to read and review. Our products and services may also be made available to you through third party platforms or through other third party channels. We are not responsible for the privacy practices of any sites or apps which are not operated by companies within the L’Occitane Group.

Top



USE OF COOKIES

• Use of cookies - What is a cookie?
Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. 
Like most websites, when you visit the Website we may store some cookies on your computer, mobile phone, tablet or other device.
Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.

• Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by L’OCCITANE LIMITED or suppliers who partner with us to help deliver high quality online shopping experience.
Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website.
These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before. 

• What are cookies used for?
By remembering returning visitors, we can improve customers’ shopping experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere.
Enabling your cookies whilst using our website will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. 
Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behaviour which allows us to see which content is popular with our users. 

Cookies may also be set by partner third parties who participate with us in affiliate marketing programmes or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site.
For example, to track and confirm customer cash-back payments via loyalty websites.

OUR COOKIES

A number of cookies we use last only for the duration of your session and expire when you close your internet browser. Other cookies are used to remember you when you return to our website and will last for longer.
We use a mixture of “Persistent” and “Session” cookies on our website as follows:
• Session cookies are files which allow the Website to link your actions during a single browser session. They are not stored long-term on your device; and
• Persistent cookies are cookies which remain on your device between sessions and allow the Website to remember details about you.

We use cookies to track our website usage and trends, to improve the quality of our website and to customise, personalise and enhance your experience on our website.
We also use cookies (and we may use other such devices, including ‘web beacons’ or ‘tracking pixels’, which are used to count the number of times a page has been viewed) to monitor the frequency of use and specific usage within any part of our website and use the information for statistical purposes, to improve our services, create new features, fix bugs and to more accurately meet your preferences.
The cookies we store make use of the information entered during the Website registration process and are used to identify you when you do things like update your accounts details (the name, address and so on).

We use cookies for the following purposes:

 

  • Cookie Type
  • Purpose
  • Essential Operational/Session Management Cookies
  • These cookies are necessary to allow us to operate the Website. Without the use of these cookies parts of the Website would not function correctly. These cookies, for example, let us recognise whether you are a subscriber and what type of subscriber you are and then provide you with the services which you are entitled to. Further examples of essential cookies include cookies which keep you logged on during your visit and retain details of your online shopping basket or purchases. These cookies also allow you to move easily from one page to another within the Website and your page requests are loaded in a smooth and secure manner without you having to re-enter your details.
  • Analytical Performance Cookies
  • These cookies are used by us and/or our business partners to analyse how the Website are used, including for example how users navigate through the Website. The cookies also let us monitor how the Website is performing. These cookies do not let us identify users (the information collected is anonymous) and we combine the information which they provide us. We use this information to maintain, operate and continually improve the Website.
  • Functionality Cookies
  • These cookies let us operate certain functions of the Website in line with the choices you make. These cookies mean that when you come back to the Website we can provide you with our services as you have asked for them to be provided, such as knowing your user name, remembering how you have customised our services.

 


Our website uses Google doubleclick, adwords and analytics cookies across a 30-day window. These are used to determine user behaviour across the website and serve appropriate adverts through display and remarketing to visitors and customers of our website.  
Further information is available at https://www.google.com/policies/technologies/ads/ and https://www.google.com/analytics/learn/privacy.html.
Our website also uses a cookie from Monetate.com in order to present a consistent experience to visitors. The cookie is typically set with a 5-year life beyond the current browser session), but all end-user cookie actions (cookie refusal, cookie deletion) are respected and never circumvented.

 • How to disable cookies?
If you want to prevent our website from capturing data about your visits, you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience.
To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser.
We provide below on how to disable cookies for the most popular browsers and you can also use the “Help” option in your browser for more details. 

For further directions on how to disable cookies please click here for the Interactive Advertising Bureau's guidelines.

Top



SECURITY

All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process to encode all personal data. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's. Also, all credit card payments are processed in real-time for your security and immediate peace of mind.
You can tell whether your browser is in secure mode by looking for the padlock icon in the bottom corner of your screen or at the end of the address bar of your browser window.
Our website uses security measures which protect any personal information that is stored on our servers and systems from unauthorised access or use.
However, as no data transmissions over the internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

Top



PRODUCT TESTIMONIALS

L'OCCITANE welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other L'OCCITANE customers.

Top



CHANGES TO PRIVACY POLICY

Our Privacy Policy may change from time to time to reflect changes in our processing of your personal information. Any changes to this Policy will be posted on our Website and apps.

Top



APPLICABLE LAW

This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed according the laws of England and Wales and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.

Top



CONTACT US

If you would like us to update the information we have about you or your preferences, including opt out of emailing, SMS and mailing, withdraw the consent and/or object to any processing of your data or if you have any questions about the protection of your personal information please contact us by email at contact.en-uk@loccitane.com or send a letter to the following address:
L'OCCITANE LIMITED
SERVICE CLIENTS
Capital House
25 Chapel Street
London
NW1 5DH
Last updated: February 06, 2017

Top