L'OCCITANE UK delivers to any addresses in the UK (excluding Channel Islands). All orders are sent through ROYAL MAIL. If you wish to order products to be delivered outside of the UK, please visit our global website: www.loccitane.com
We're committed to getting your order to you as soon as we can. However, please be aware that deliveries may take a little longer at the moment as our staff are working shorter shifts and our couriers are operating with a reduced service.
Next Day Delivery Service not applicable to the Scottish Islands: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, KW16-17 Orkney, PH30 Corrour, Mallaig PA78, PH42 Eigg & Muck, PH43-44 Rhum & Canna, ZE2-3 Shetlands.
CollectPlus means no more waiting in for the postman. Your parcel will be delivered to your chosen collection point, with more than 5,900 CollectPlus pick up locations across the UK, most are open late 7 days a week. CollectPlus will email you when your parcel is ready to collect.
PREMIER DELIVERY
Service
Purchasing the ‘L’Occi Premier Delivery Service, entitles you to unlimited standard UK delivery and UK mainland Next day delivery service for 12 months, starting from the date on which you purchase the subscription.
This service is only applicable to purchases made through the UK website and for delivery to an address in the UK (excluding Channel Islands). All orders are sent with Royal Mail.
Subscription
This purchased service is valid for 12 months and is only available to customers residing in the UK who have a L’Occitane account. You must be registered and logged into your account to use the Service.
Terms of Use
After you purchase the Service you will receive a confirmation receipt e-mail. You will then receive an e-mail within 2 working days to confirm the Service is active and has been applied to your account. When purchasing the Service any items included in the same order will be dispatched free of charge under the terms of the Service. Free samples and gift wrapping are not applicable when purchasing the Service with no additional products. If free samples and gift wrapping are selected when purchasing the Service these will be voided from the order and only the Service will be processed.
Cancellation
You have the right to cancel the Service at any time up to the end of fourteen days after you purchase. You will receive a full refund if you cancel the Service within the fourteen day period, except if you use the Service during the cancellation period. If you use the Service during the cancellation period, you will not have the right to cancel or to receive a refund. L’Occitane standard cancellation policy applies (for more details click here).
Delivery
Our standard delivery terms and conditions apply. Please visit the delivery T&C’s page to view (click
here)
Terms & Conditions
You are responsible for using the Service in accordance with the terms and conditions. Any breach will result in termination of your subscription and no refund will be given. L’Occitane reserve the right to amend these terms and conditions at any time and will give you notice of any significant changes.
Expiry of Subscription
After the 12 month period, the Service will end and normal delivery charges will. You can opt to purchase the Service for a further 12 month period. You will have to re-purchase the service on the UK website (link to SKU)
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YOUR RIGHT OF CANCELLATION
If you are a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).
To exercise your right of cancellation, you must give written notice to us at the address or email address shown below, giving details of the products ordered or their order number.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products to us and send the products to us without undue delay and within 14 days after the day in which you let us know that you wish to cancel the contract. The products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.
You are not able to cancel a contract where:
(a) sealed goods are not suitable for return due to health protection or hygiene reasons, if the goods become unsealed after they have been delivered to you; or
(b) the products become mixed inseparably (according to their nature) with other items after delivery.
If you cancel a contract we will:
(a) refund the price you paid for the products,however, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not permitted in a shop;
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available;
(c) make any refunds due to you as soon as possible and in any event:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
Refunds will be processed via the same method used by you to purchase the products, unless you expressly agree another form of payment with us.
If you return a product because it is defective or we have delivered the item to you in error we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs of doing so (we estimate that such costs should not exceed the value of the products). In other circumstances, you will be responsible for the costs of returning the products to us.
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RETURNS & EXCHANGE POLICY
Please note that during this lockdown period, returns may take longer than usual to process.
It is L'OCCITANE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on www.loccitane.co.uk or in one of our UK boutiques (excluding Trentham Gardens, Bicester, Portsmouth, Cheshire Oaks, department stores and airport stores) that is returned within 28 days of the date of purchase. Purchases made in our Outlet boutiques; Bicester, Portsmouth and Cheshire Oaks, will be subject to an exchange only, and can be returned only to an Outlet store.
All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.
Items purchased on a gift card can only be refunded to a gift card. Gift cards are non refundable.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
To return any items, please go to your nearest boutique or contact Customer Care by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday 9am to 6pm, Saturday 9am-5pm.
If you are returning your items by post,
click here to download our return form.
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.
Extended Return & Exchange period for Christmas
Our return & exchange period has been extended for the festive period. Any purchases made from 1
st November 2019 can be returned or exchanged until 12
th January 2020. Normal conditions apply.
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PAYMENT POLICY
By card or Debit card:
We accept payment by Visa, MasterCard, American Express, Maestro, Solo, PayPal, Delta and Switch. We apologise for not accepting Diner's Club.
L'OCCITANE takes online security very seriously.
To check the security of our Website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on the Website.
When you place your order on the Website you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. Encryption creates billions of code combinations to protect each transaction made on the Website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely.
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
For further details see our privacy policy (accessible on the Website).
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PROMOTION CODES
Occasionally L'OCCITANE.com offers promotions through e-mails, catalogues, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you may receive e-mail promotions and offers that include special codes for special free delivery or other discounts. To sign up for our e-newsletter please visit our Email Signup page.
Promotional codes, unless otherwise stated, are to be redeemed one gift per customer, not to be combined with any other promotion or discount, while stocks last, and excludes our UK Outlets, concessions/independent retailers, department and airport stores. L’Occitane reserves the right to substitute the gift with another one of the same or similar value.
VIP DAYS - 20% OFF FULL PRICE PRODUCTS
20% discount offer is for one transaction per customer only. Valid from 31st July to 3rd August 2020 on full price items only and excludes
RESET SERUM, RESET EYE, MAKE-UP, LARGE RELAXING CANDLE, LUCIOLE KIT, HOME DIFFUSERS STICKS, DIFUSER 100ML REFILL, STAR GIFTS, DISCOUNTED GIFT SETS and ANY DISCOUNTED ITEM. This offer is only valid on one transaction per customer, not combinable with GWP or money off offer and is combinable with PWP & Cashier Offer. Offer valid at LOCCITANE.CO.UK and participating boutiques only (excluding Bicester Village, Cheshire Oaks, Portsmouth, independent retailers, department and airport stores).
10% OFF WELCOME OFFER – Receive 10% off your first order when you sign up to the L’occitane E-Newsletter.
This offer is valid for 30 days from date of email. 10% discount valid on your first purchase of regular-priced products only. Excludes gift card purchases, advent calendar and gift collections. One transaction per customer. Present card in-store or use unique code at uk.loccitane.com Not combinable with other discounts or promotions. Offer valid in participating UK boutiques only (excluding Bicester, Portsmouth, Cheshire Oaks, independent retailers, department and airport stores).
Free standard delivery valid on your first three orders from sign up with any online purchase. For more T&C’s please see section WELCOME OFFER.
PREMIER DELIVERY FOR A YEAR – Receive our Premier Delivery Service for a year normally
L’Occi Premier Delivery Service, entitles you to unlimited standard UK delivery and UK mainland Next day delivery service for 12 months, starting from the date on which you purchase the subscription.
This service is only applicable to purchases made through the UK website and for delivery to an address in the UK (excluding Channel Islands). All orders are sent with Royal Mail.
This service is valid for 12 months and is only available to customers residing in the UK who have a L’Occitane account. You must be registered and logged into your account to use the Service. For more T&C’s please see section PREMIER DELIVERY.
Hair Scrunchie - Receive a free hair scrunchie when you spend £10 or more. Vaild until 2nd June 2020.
Lovely Hands Treat - Get a free Lovely Hands Treat when you spend £15. Vaild until 2nd June 2020.
Cherry Blossom Egg - Get a free Cherry Blossom Egg when you spend £40 .Vaild until 2nd June 2020.
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OUR LIABILITY
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.
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APPLICABLE LAW
These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
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CUSTOMER CARE
For further information about Our products, or to deal with any queries, please contact our Customer Care Department by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday: 9:00am-6:00pm and Saturday 9:00am-5:00pm (excluding Bank Holidays) Sunday: Closed.
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WELCOME OFFER
For full terms and conditions, click here
This offer is valid for 30 days from date of email. 10% discount valid on your first purchase of regular-priced products only. Excludes gift card purchases, advent calendar and gift collections. One transaction per customer. Present card in-store or use unique code at uk.loccitane.com Not combinable with other discounts or promotions. Offer valid in participating UK boutiques only (excluding Bicester, Portsmouth, Cheshire Oaks, independent retailers, department and airport stores).
Free standard delivery valid on your first three orders from sign up with any online purchase.
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COMPETITION
OVERNIGHT RESET EYE SERUM PRIZE DRAW
- The prize draw is open from 3rd March until 5PM on 5th March 2020.
- Only one entry per customer.
- 20 winners will be chosen at random within 48 hours of the prize draw ending.
- The prize draw is open to UK residents only.
This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts. Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/
ECCLESTON SQUARE COMPETITION
WIN A 1 NIGHT STAY FOR 2 PEOPLE AT ECCLESTON SQUARE HOTEL IN BELGRAVIA, LONDON AND A L’OCCITANE DELUXE HAMPER
This competition will run until 23:59 on Sunday, 22nd March 2020. Entries made after this point will not be counted.
1. The winner will be selected at random after the competition by 23rd March 2020.
2. This offer is exclusive to Eccleston Square Hotel and cannot be used in conjunction with any other offer, nor redeemed for monetary value. It is redeemable Monday-Sunday, dates subject to availability, there are no exclusion dates during this period. The offer can be redeemed by 4th September 2020.
3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions.
4. The prize consists of:
•1-night stay for 2 people sharing a Signature King Room at Eccleston Square Hotel with complimentary breakfast.
•Arranged transport that is required for the winner (train travel or flights). Travel expenses only cover travel to and from Eccleston Square Hotel and will consist of standard class travel. L’Occitane will book winners travel but cannot be responsible for unforeseen cancellations of travel due to circumstances beyond our control.
•A Deluxe L’Occitane Hamper worth £209
•A 20% discount for L'Occitane guests when booking an additional night at Eccleston Square Hotel and free use of Mini Bar during their stay, worth £33.50 per day and replenished for free once a day.
•Any other expenses incurred during the period of the prize will be the responsibility of the prize winner and their companion.
•There is no cash alternative
5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize.
6. If you accept the prize, you would need to provide L’Occitane with your proposed availability within 30 days from the moment you acknowledge and accept the prize. After this time, we reserve the right to select a new winner.
7. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
8. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted.
9. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
10. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
12. The winner will have 48 hours to claim its prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
13. The decisions of the promoter are final and no correspondence will be entered into.
14. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
15. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
16. The winner's name can be obtained by sending an SAE and covering letter to: L’Occitane, Capital House, 25 Chapel Street | London | NW1 5DH, after closure of the promotion.
17. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion.
18. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win.
19. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control.
20. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.
Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/
CHRISTMAS BUNDLE COMPETITION
WIN THE ULTIMATE CHRISTMAS BUNDLE
This competition will run until 23:59 on 10th November 2019.
1. The winner will be selected at random, after the competition; deadline 10th November 2019. Entries made after this point will not be counted.
3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions.
3. The prize worth £300 and includes:
-1x Luxury Advent Calendar
-1x Travel Essential Collection Pouch
-1x Nourishing Shea Butter Collection
-1xAlmond Festive Bauble
-1xCherry Blossom Voyage Collection
-1xVerbena Bodycare Collection
-1xRomantic Rose Collection
-1xHoney Harvest Bath Pearls
4. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize.
5. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
6. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted.
7. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
8. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
9. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
10. The winners will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
11. The decisions of the promoter are final and no correspondence will be entered into.
12. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
13. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
14. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion.
15. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win.
16. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control.
17. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts. Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/
CASTLE HOUSE COMPETITION
WIN 2 NIGHT STAYS AT CASTLE HOUSE IN HEREFORDSHIRE
This competition will run until 23:59 on 4th October 2019.
1. The winner will be selected at random, after the competition; deadline 4th October 2019. Entries made after this point will not be counted.
2. This offer is exclusive to Castle House in Hereford and cannot be used in conjunction with any other offer, nor redeemed for monetary value. It is redeemable Monday-Sunday, excluding bank holidays. The offer can be redeemed until the 1st July 2020.
3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions.
4. The prize consists of:
- 2-night stays for 2 people sharing a luxury suite at Castle House in Herefordshire with full English Breakfast on both mornings.
- 3 course dinner for 2 people in the award-winning Castle House restaurant on the first night (alcohol not included).
- Voucher for 2 people for dinner at The Beefy Boys, in Hereford on the second night.
- 2 complimentary tickets for the Mappa Mundi, the earliest medieval map of the world, housed in Hereford Cathedral within walking distance from Castle House Hotel.
- Arranged transport that is required for the winner (train travel or flights). Travel expenses only cover travel to and from Castle House and will consist of standard class travel. L’Occitane will book winners travel but cannot be responsible for unforeseen cancellations of travel due to circumstances beyond our control.
- Any other expenses incurred during the period of the prize will be the responsibility of the prize winner and their companion.
5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize.
6. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
7. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted.
8. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
9. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
10. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
11. The winners will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
12. The decisions of the promoter are final and no correspondence will be entered into.
13. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
14. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
15. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion.
16. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win.
17. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control.
18. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts. Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/
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