TERMS AND CONDITIONS - L'OCCITANE LIMITED
USE OF THE L'OCCITANE UK WEBSITE
This Website is operated by or on behalf of L’Occitane Limited, a limited liability company with registered company number 03278335, whose registered address is at :
21 Bedford Square
London
WC1B 3HH
Please note that the address details for customer service queries can be found at the bottom of this page.
The Website is provided to you for your personal use subject to these Terms and Conditions.
By using the Website you agree to be bound by these Terms and Conditions.
We reserve the right to update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Website.
The content of the Website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) is protected by copyright, trademarks, database right and other intellectual property rights, and belongs to L’Occitane. You may retrieve and display the content of the Website on a computer screen, store the content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commercial purposes, any of the materials or content on the Website without our written permission.
Except to the extent expressly set out in these Terms and Conditions, you are not allowed to:
• republish, redistribute or re-transmit any of the content on the Website;
• remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or any servers on which it is hosted; or
• create links to the Website from any other website, without the prior written consent of L’Occitane, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of our website, and the linked website does not contain any content that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes the intellectual property rights or other rights of any third party.
Except as expressly set out here, nothing in these Terms and Conditions gives you any rights in respect of any intellectual property rights owned by L’Occitane Limited and you acknowledge that you do not acquire any ownership rights by downloading or using any content of the Website.
Although we aim to offer you the best service possible, we make no promise that the services on the Website will meet your requirements, that the services will be fault-free, or that the Website will be available at all times.
Strategy, UX & Graphic Design, Art direction products shooting by Wide Agency
91/95 Rue Carnot
92300 Levallois-Perret
+33 1 74 18 79 79
contact_fr@wideagency.com
www.wideagency.com/fr
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OUR CONTRACT WITH YOU
These Terms and Conditions apply to all products supplied by L'Occitane Limited (‘L’OCCITANE UK'). Please read these terms and conditions carefully and retain a copy for future reference.
By visiting the Website you agree to these terms of use and our privacy policy (accessible on the Website) setting out how we use your personal information. Please read the privacy policy carefully - it deals with your rights and our obligations in relation to your personal data, including what we can do with it, to whom we may disclose it and your rights of access to it.
No contract exists between you and us for the sale of any products until we actually dispatch the products to you. Once we do so, there is a binding legal contract between us.
The contract is subject to your right of cancellation (set out below).
We may change these terms of sale without notice to you in relation to future sales.
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ORDERS FOR THE PRODUCTS
The description of the products you order will be as shown on the Website at the time you place your order. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your computer and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. For practical reasons the packaging of our products may vary from what is shown on the Website.
The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the products, unless you wish to accept substitute goods of equivalent quality and price.
Our online store is available for non-commercial customers only. We reserve the right to refuse orders from businesses or orders that we consider are for commercial or other non-domestic concerns. We reserve the right not to supply products to individual customers in response to orders where it is reasonable to assume they will be reselling them. The products are not intended for resale.
We reserve the right to refuse orders to be shipped to any freight- forwarding or PO Box addresses.
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PRICES
Every effort is made to ensure that the prices shown on the Website are accurate at the time you place your order. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item which we have offered on a purchase with purchase or special price basis, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item which we have offered on a gift with minimum purchase basis, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item, and this under-pricing means that your purchase value is no longer sufficient to entitle you to receive a gift which we are offering on a gift with minimum purchase basis, we will not be liable to supply that gift to you. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the products. In addition to the price, you will be required to pay a delivery charge for the products, as shown in the section of the Website about Delivery Rates and Options. The price of the products and delivery charges are shown in pounds Sterling and are inclusive of VAT.
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DELIVERY RATES & OPTIONS
L'OCCITANE UK delivers to any addresses in the UK (excluding Channel Islands). All orders are sent through ROYAL MAIL. If you wish to order products to be delivered outside of the UK, please visit our global website: www.loccitane.com
Standard Delivery | £3.95 - FREE for orders over £35
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Delivery is FREE for all overs over £35.
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For orders under £35, our standard UK delivery rate is £3.95.
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We are able to deliver your order within 2-4 working days to mainland UK and mainland Scotland addresses, and 3-5 working days to Northern Ireland and the outer Scottish islands, excluding Channel Islands.
Next Day Delivery | £5.95
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Our next day delivery service rate is £5.95. Delivery between 7:30am to 5pm, UK Mainland delivery only.
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Orders must be placed by 3pm and should arrive the next working day (subject to stock availability).
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Delivery Monday to Friday, excluding bank holidays. Orders placed after 3pm Friday will be delivered the following Tuesday.
Next Day Delivery Service not applicable to the Scottish Islands: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, KW16-17 Orkney, PH30 Corrour, Mallaig PA78, PH42 Eigg & Muck, PH43-44 Rhum & Canna, ZE2-3 Shetlands.
Saturday Delivery | £6.95
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We offer a Saturday delivery service for £6.95 service rate.
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Delivery will be between 7:30am and 5pm on the coming Saturday.
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Orders must be placed by 3pm on a Friday to guarantee Saturday delivery. If the order is placed after 3pm, your order will be delivered the following Saturday(excluding Bank Holidays).
Click & Collect in a L'Occitane Store | FREE
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Our Click and Collect service gives you another great way to shop your favourite products at L’OCCITANE. Simply order online and then choose a boutique to pick up from at a time that suits you.
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The service is free and we will send an email to let you know that your package has arrived and is ready for collection.
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Delivery to store can vary from 4 hours to 3 working days, subject to stock availability.
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Orders must be placed before 3pm. We will hold your order in-store for a maximum of 15 days from the date the items arrived in your chosen store. Please check store opening times.
Click here to read more on our Click & Collect Service.
CollectPlus
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CollectPlus Standard Delivery | £3.95
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CollectPlus Next Working Day Delivery | £5.95
CollectPlus means no more waiting in for the postman. Your parcel will be delivered to your chosen collection point, with more than 5,900 CollectPlus pick up locations across the UK, most are open late 7 days a week. CollectPlus will email you when your parcel is ready to collect.
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YOUR RIGHT OF CANCELLATION
If you are a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).
To exercise your right of cancellation, you must give written notice to us at the address or email address shown below, giving details of the products ordered or their order number.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products to us and send the products to us without undue delay and within 14 days after the day in which you let us know that you wish to cancel the contract. The products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.
You are not able to cancel a contract where:
(a) sealed goods are not suitable for return due to health protection or hygiene reasons, if the goods become unsealed after they have been delivered to you; or
(b) the products become mixed inseparably (according to their nature) with other items after delivery.
If you cancel a contract we will:
(a) refund the price you paid for the products,however, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not permitted in a shop;
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available;
(c) make any refunds due to you as soon as possible and in any event:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
Refunds will be processed via the same method used by you to purchase the products, unless you expressly agree another form of payment with us.
If you return a product because it is defective or we have delivered the item to you in error we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs of doing so (we estimate that such costs should not exceed the value of the products). In other circumstances, you will be responsible for the costs of returning the products to us.
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RETURNS & EXCHANGE POLICY
It is L'OCCITANE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on www.loccitane.co.uk or in one of our UK boutiques (excluding Trentham Gardens, Bicester, Portsmouth, Cheshire Oaks, department stores and airport stores) that is returned within 28 days of the date of purchase. Purchases made in our Outlet boutiques; Bicester, Portsmouth and Cheshire Oaks, will be subject to an exchange only, and can be returned only to an Outlet store.
All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.
Items purchased on a gift card can only be refunded to a gift card. Gift cards are non refundable.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
To return any items, please go to your nearest boutique or contact Customer Service by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday 9am to 6pm, Saturday 9am-5pm.
If you are returning your items by post,
click here to download our return form.
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.
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PAYMENT POLICY
By card or Debit card:
We accept payment by Visa, MasterCard, American Express, Maestro, Solo, PayPal, Delta and Switch. We apologise for not accepting Diner's Club.
L'OCCITANE takes online security very seriously.
To check the security of our Website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on the Website.
When you place your order on the Website you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. Encryption creates billions of code combinations to protect each transaction made on the Website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely.
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
For further details see our privacy policy (accessible on the Website).
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PROMOTION CODES
Occasionally L'OCCITANE.com offers promotions through e-mails, catalogues, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you may receive e-mail promotions and offers that include special codes for special free delivery or other discounts. To sign up for our e-newsletter please visit our Email Signup page.
Promotional codes, unless otherwise stated, are to be redeemed one gift per customer, not to be combined with any other promotion or discount, while stocks last, and excludes our UK Outlets, concessions/independent retailers, department and airport stores. L’Occitane reserves the right to substitute the gift with another one of the same or similar value.
VIP DAYS - 20% OFF FULL PRICE PRODUCTS
20% discount offer is for one transaction per customer only. Valid from 4th to 6th January 2019 on full price items only and excludes gift sets, Reset Serum and discounted items. This offer cannot be exchanged for cash. Offer cannot be combined with any other discount, promotion or gift card purchase. Offer valid at LOCCITANE.CO.UK and participating boutiques only (excluding Bicester Village, Cheshire Oaks, Portsmouth, independent retailers, department and airport stores).
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OUR LIABILITY
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.
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APPLICABLE LAW
These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
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CUSTOMER SERVICE
For further information about Our products, or to deal with any queries, please contact our Customer Service Department by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday: 9:00am-6:00pm and Saturday 9:00am-5:00pm (excluding Bank Holidays) Sunday: Closed.
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WELCOME OFFER
For full terms and conditions, click here
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COMPETITION
CLUB MED x L'OCCITANE COMPETITION
7-NIGHT CLUB MED ALL-INCLUSIVE HOLIDAY
IN OPIO EN PROVENCE FOR 2 ADULTS
Draw lot: a 7-night Club Med holiday in Opio en Provence, for 2 adults over 18 years old, including flights.
Please refer to the draw terms and conditions and the blackout periods below.
The prize is a free participation without an obligation to purchase online or in L’Occitane stores from the 6
th June 2019 to the 31
st July 2019. The Prize draw cannot be won by employees of Club Med SAS, L’Occitane Ltd or anyone else professionally associated with the draw, as well as these parties’ spouses and family members, whether ascendants or descendants.
When the winner is being designated, L’Occitane Ltd reserves the right to ask to the winner to prove that he or she meets these conditions. Any individual who does not meet these conditions or who refuses to prove this shall be disqualified from the contest and may not, even as a winner, receive the Prize. Likewise, any misleading declarations or statements of identity or address shall give rise to the immediate disqualification of the winner.
L’Occitane Ltd reserves the right to offer the Prize to the draw runner up if you (as the winner) or the members of your party fail to comply with the below terms and conditions and prize description.
The winner will be notified during the draw on the 10th August 2019. The voucher is valid for a departure before the 15th August 2020 inclusive.
Please note: requests to book the holiday can only be processed up to 3 months prior to the desired date of departure. Requests for departures earlier than 3 months cannot be processed. Departure dates are subject to quotas and availability. We advise the winner to propose several departure options.
Requests cannot be processed during French School holidays.
Please see the departure dates valid in the below period:
-4th Nov – 20th Dec 2019
-6th Jan to 7th Feb 2020
-9th Mar to 3rd Apr 2020
-5th May to 3rd July 2020
Prize Terms and Conditions:
There will be one winner.
You hereby certify having at least 18 years old.
Your personal data will be processed by L’Occitane International, data controller, to manage your participation in the contest. Based on your consent, your information will also be processed to send you direct marketing emails as well as, based on legitimate interest, for analytical purpose to improve our offers, for providing you with our products, services and tailored offers based on the evaluation of your personal interests.
We may share your information with L’Occitane Group companies and trusted third parties acting on our behalf. On the basis of your express consent in the above form only, your personal data could also be shared with Club Med SAS our partner for this contest, for its own processing purposes as mentioned on this paper form and especially to send you news and offers by email.
You have the right to request access, rectification, erasure, limitation and portability of your personal data, as well as to object or withdraw your consent, at any time, especially regarding individualized advertisements based on the study of your personal interest. You can exercise your rights by contacting us at contact.en-en@loccitane.com. You also have the right to submit a complaint to the data protection authority. . Please refer to our Privacy Policy for more information about processing of your data by L’Occitane.
Should the Promoter be unable to contact the winner or should the winner be unable to accept the prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions.
The Prize as described is available on the date of publication.
Should the prize become unavailable, a substitute of equal value in another resort shall be provided.
The Prize must be taken as described. It is not transferable and cannot be redeemed for cash. Subject to availability in Opio en Provence resort and quota at time of booking.
The Prize includes, for 2 adults over 18 years old:
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Flights from the UK or Ireland in economy class
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Superior Room accommodation
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Group bus or taxi transfer between Opio and Nice-Côte d’Azur Airport only
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All meals: breakfast, lunch, dinner and snacks inside the Resort included as part of the standard package
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All drinks included as part of the standard package
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Available land & water sports included as part of the standard package
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Evening entertainment
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L’Occitane hamper worth £250
The Prize excludes:
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Travel between the winner’s home and the airport at their place of residence
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Alternative premium room types
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Meals or snacks outside the Resort
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A la carte dishes
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Premium drinks including premium sprits and Champagne
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Land and water sports charged at extra costs, depending on services provided by the resort
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Spa and excursion services
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Visas
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Travel insurance
The holiday will be confirmed via email with the sending of a sales agreement, this will outline the details of the holiday, and asked to provide your full personal details (surname, forename, address, telephone number, email address, date of birth) as required in order to award the prize.
If you, as the winner, decide to cancel your holiday after the booking is confirmed, your holiday cannot be deferred and cannot be recouped. Once the holiday has been confirmed, the date of departure and the destination chosen are final and definitive. No modifications to the date of departure and/or the destination by the winner will be accepted when the confirmation has been sent.
Promoter: Club Med SAS, Connect House, 133-137 Alexandra Road, London SW19 7JY.