L'OCCITANE UK delivers to any addresses in the UK (excluding Channel Islands). All orders are sent through ROYAL MAIL. If you wish to order products to be delivered outside of the UK, please visit our global website: www.loccitane.com
Next Day Delivery Service not applicable to the Scottish Islands: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, KW16-17 Orkney, PH30 Corrour, Mallaig PA78, PH42 Eigg & Muck, PH43-44 Rhum & Canna, ZE2-3 Shetlands.
CollectPlus means no more waiting in for the postman. Your parcel will be delivered to your chosen collection point, with more than 5,900 CollectPlus pick up locations across the UK, most are open late 7 days a week. CollectPlus will email you when your parcel is ready to collect.
PREMIER DELIVERY
Service
Purchasing the ‘L’Occi Premier Delivery Service, entitles you to unlimited standard UK delivery and UK mainland Next day delivery service for 12 months, starting from the date on which you purchase the subscription.
This service is only applicable to purchases made through the UK website and for delivery to an address in the UK (excluding Channel Islands). All orders are sent with Royal Mail.
Subscription
This purchased service is valid for 12 months and is only available to customers residing in the UK who have a L’Occitane account. You must be registered and logged into your account to use the Service.
Terms of Use
After you purchase the Service you will receive a confirmation receipt e-mail. You will then receive an e-mail within 2 working days to confirm the Service is active and has been applied to your account. When purchasing the Service any items included in the same order will be dispatched free of charge under the terms of the Service. Free samples and gift wrapping are not applicable when purchasing the Service with no additional products. If free samples and gift wrapping are selected when purchasing the Service these will be voided from the order and only the Service will be processed.
Cancellation
You have the right to cancel the Service at any time up to the end of fourteen days after you purchase. You will receive a full refund if you cancel the Service within the fourteen day period, except if you use the Service during the cancellation period. If you use the Service during the cancellation period, you will not have the right to cancel or to receive a refund. L’Occitane standard cancellation policy applies (for more details click here).
Delivery
Our standard delivery terms and conditions apply. Please visit the delivery T&C’s page to view (click
here)
Terms & Conditions
You are responsible for using the Service in accordance with the terms and conditions. Any breach will result in termination of your subscription and no refund will be given. L’Occitane reserve the right to amend these terms and conditions at any time and will give you notice of any significant changes.
Expiry of Subscription
After the 12 month period, the Service will end and normal delivery charges will. You can opt to purchase the Service for a further 12 month period. You will have to re-purchase the service on the UK website (link to SKU)
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YOUR RIGHT OF CANCELLATION
If you are a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).
To exercise your right of cancellation, you must give written notice to us at the address or email address shown below, giving details of the products ordered or their order number.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products to us and send the products to us without undue delay and within 14 days after the day in which you let us know that you wish to cancel the contract. The products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.
You are not able to cancel a contract where:
(a) sealed goods are not suitable for return due to health protection or hygiene reasons, if the goods become unsealed after they have been delivered to you; or
(b) the products become mixed inseparably (according to their nature) with other items after delivery.
If you cancel a contract we will:
(a) refund the price you paid for the products,however, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not permitted in a shop;
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available;
(c) make any refunds due to you as soon as possible and in any event:
(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
Refunds will be processed via the same method used by you to purchase the products, unless you expressly agree another form of payment with us.
If you return a product because it is defective or we have delivered the item to you in error we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs of doing so (we estimate that such costs should not exceed the value of the products). In other circumstances, you will be responsible for the costs of returning the products to us.
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RETURNS & EXCHANGE POLICY
It is L'OCCITANE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on www.loccitane.co.uk or in one of our UK boutiques (excluding Trentham Gardens, Bicester, Portsmouth, Cheshire Oaks, department stores and airport stores) that is returned within 28 days of the date of purchase. Purchases made in our Outlet boutiques; Bicester, Portsmouth and Cheshire Oaks, will be subject to an exchange only, and can be returned only to an Outlet store.
All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.
Items purchased on a gift card can only be refunded to a gift card. Gift cards are non refundable.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
To return any items, please go to your nearest boutique or contact Customer Care by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday 9am to 6pm, Saturday 9am-5pm.
If you are returning your items by post,
click here to download our return form.
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.
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PAYMENT POLICY
By card or Debit card:
We accept payment by Visa, MasterCard, American Express, Maestro, Solo, PayPal, Delta and Switch. We apologise for not accepting Diner's Club.
L'OCCITANE takes online security very seriously.
To check the security of our Website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on the Website.
When you place your order on the Website you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. Encryption creates billions of code combinations to protect each transaction made on the Website, so your card details cannot be viewed by anyone else using the Internet.
No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely.
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
For further details see our privacy policy (accessible on the Website).
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PROMOTION CODES
Occasionally L'OCCITANE.com offers promotions through e-mails, catalogues, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you may receive e-mail promotions and offers that include special codes for special free delivery or other discounts. To sign up for our e-newsletter please visit our Email Signup page.
Promotional codes, unless otherwise stated, are to be redeemed one gift per customer, not to be combined with any other promotion or discount, while stocks last, and excludes our UK Outlets, concessions/independent retailers, department and airport stores. L’Occitane reserves the right to substitute the gift with another one of the same or similar value.
VIP DAYS - 20% OFF FULL PRICE PRODUCTS
20% discount offer is for one transaction per customer only. Valid from 4th to 6th January 2019 on full price items only and excludes gift sets, Reset Serum and discounted items. This offer cannot be exchanged for cash. Offer cannot be combined with any other discount, promotion or gift card purchase. Offer valid at LOCCITANE.CO.UK and participating boutiques only (excluding Bicester Village, Cheshire Oaks, Portsmouth, independent retailers, department and airport stores).
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OUR LIABILITY
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.
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APPLICABLE LAW
These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
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CUSTOMER CARE
For further information about Our products, or to deal with any queries, please contact our Customer Care Department by email at
contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday: 9:00am-6:00pm and Saturday 9:00am-5:00pm (excluding Bank Holidays) Sunday: Closed.
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WELCOME OFFER
For full terms and conditions, click here
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COMPETITION
BLOOM & WILD x L'OCCITANE COMPETITION
ONE YEAR SUPPLY OF FLOWER
AND A L’OCCITANE PAMPERING EXPERIENCE
Draw lot: one year supply of flowers from Bloom and Wild. A pampering experience at L’Occitane flagship with a goody bag worth £200, free hand massages and facial treatments.
Please refer to the draw terms and conditions and the blackout periods below.
The prize is a free participation online on
uk.loccitane.com/bloom-and-wild and
bloomandwild.com/loccitane-en-provence/terms without an obligation to purchase online from the 1
st August 2019 to the 26
th August 2019. The Prize draw cannot be won by employees of Bloom and Wild, L’Occitane Ltd or anyone else professionally associated with the draw, as well as these parties’ spouses and family members, whether ascendants or descendants.
When the winner is being designated, L’Occitane Ltd reserves the right to ask to the winner to prove that he or she meets these conditions. Any individual who does not meet these conditions or who refuses to prove this shall be disqualified from the contest and may not, even as a winner, receive the Prize. Likewise, any misleading declarations or statements of identity or address shall give rise to the immediate disqualification of the winner.
L’Occitane Ltd reserves the right to offer the Prize to the draw runner up if you (as the winner) or the members of your party fail to comply with the below terms and conditions and prize description.
The winner will be notified during the draw on the 5th September 2019. The L’Occitane voucher is valid until 1st August 2020.
Prize Terms and Conditions:
There will be one winner.
You hereby certify having at least 18 years old. One entry per household. Prize cannot be exchanged for cash. The winner must be aged 18 and over and have a valid UK delivery address.
Your personal data will be processed by L’Occitane International, data controller, to manage your participation in the contest. Based on your consent, your information will also be processed to send you direct marketing emails as well as, based on legitimate interest, for analytical purpose to improve our offers, for providing you with our products, services and tailored offers based on the evaluation of your personal interests.
We may share your information with L’Occitane Group companies and trusted third parties acting on our behalf. On the basis of your express consent in the above form only, your personal data could also be shared with Bloom and Wild our partner for this contest, for its own processing purposes as mentioned on this paper form and especially to send you news and offers by email.
You have the right to request access, rectification, erasure, limitation and portability of your personal data, as well as to object or withdraw your consent, at any time, especially regarding individualized advertisements based on the study of your personal interest. You can exercise your rights by contacting us at
contact.en-en@loccitane.com. You also have the right to submit a complaint to the data protection authority. Please refer to our
Privacy Policy for more information about processing of your data by L’Occitane.
Should the Promoter be unable to contact the winner or should the winner be unable to accept the prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions.
The Prize as described is available on the date of publication.
Should the prize become unavailable, a substitute of equal value in another resort shall be provided.
The Prize must be taken as described. It is not transferable and cannot be redeemed for cash.
The Prize includes:
-
One year supply of flowers from Bloom and Wild worth £225, one bouquet per month
-
Pampering experience at L’Occitane Regent Street for two people with bubbles, hand massages and facial treatment
-
L’Occitane goody bag worth £200