TERMS AND CONDITIONS - L'OCCITANE LIMITED

USE OF THE L'OCCITANE UK WEBSITE

This Website is operated by or on behalf of L’Occitane Limited, a limited liability company with registered company number 03278335, whose registered address is at :
21 Bedford Square
London
WC1B 3HH
 

Please note that the address details for customer care queries can be found at the bottom of this page.

The Website is provided to you for your personal use subject to these Terms and Conditions.
By using the Website you agree to be bound by these Terms and Conditions.

We reserve the right to update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Website.

The content of the Website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) is protected by copyright, trademarks, database right and other intellectual property rights, and belongs to L’Occitane. You may retrieve and display the content of the Website on a computer screen, store the content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commercial purposes, any of the materials or content on the Website without our written permission.

Except to the extent expressly set out in these Terms and Conditions, you are not allowed to:
• republish, redistribute or re-transmit any of the content on the Website;
• remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or any servers on which it is hosted; or
• create links to the Website from any other website, without the prior written consent of L’Occitane, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of our website, and the linked website does not contain any content that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes the intellectual property rights or other rights of any third party.

Except as expressly set out here, nothing in these Terms and Conditions gives you any rights in respect of any intellectual property rights owned by L’Occitane Limited and you acknowledge that you do not acquire any ownership rights by downloading or using any content of the Website.

Although we aim to offer you the best service possible, we make no promise that the services on the Website will meet your requirements, that the services will be fault-free, or that the Website will be available at all times.

Strategy, UX & Graphic Design, Art direction products shooting by Wide Agency
91/95 Rue Carnot
92300 Levallois-Perret
+33 1 74 18 79 79
contact_fr@wideagency.com
www.wideagency.com/fr

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OUR CONTRACT WITH YOU

These Terms and Conditions apply to all products supplied by L'Occitane Limited (‘L’OCCITANE UK'). Please read these terms and conditions carefully and retain a copy for future reference.

By visiting the Website you agree to these terms of use and our privacy policy (accessible on the Website) setting out how we use your personal information. Please read the privacy policy carefully - it deals with your rights and our obligations in relation to your personal data, including what we can do with it, to whom we may disclose it and your rights of access to it.

No contract exists between you and us for the sale of any products until we actually dispatch the products to you. Once we do so, there is a binding legal contract between us.
The contract is subject to your right of cancellation (set out below).
We may change these terms of sale without notice to you in relation to future sales.

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ORDERS FOR THE PRODUCTS

The description of the products you order will be as shown on the Website at the time you place your order. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your computer and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. For practical reasons the packaging of our products may vary from what is shown on the Website.

The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the products, unless you wish to accept substitute goods of equivalent quality and price.

Our online store is available for non-commercial customers only. We reserve the right to refuse orders from businesses or orders that we consider are for commercial or other non-domestic concerns. We reserve the right not to supply products to individual customers in response to orders where it is reasonable to assume they will be reselling them. The products are not intended for resale.

We reserve the right to refuse orders to be shipped to any freight- forwarding or PO Box addresses.

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PRICES

Every effort is made to ensure that the prices shown on the Website are accurate at the time you place your order. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item which we have offered on a purchase with purchase or special price basis, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item which we have offered on a gift with minimum purchase basis, we will not be liable to supply that item to you at the stated price. If, by mistake, we have under-priced an item, and this under-pricing means that your purchase value is no longer sufficient to entitle you to receive a gift which we are offering on a gift with minimum purchase basis, we will not be liable to supply that gift to you. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the products. In addition to the price, you will be required to pay a delivery charge for the products, as shown in the section of the Website about Delivery Rates and Options. The price of the products and delivery charges are shown in pounds Sterling and are inclusive of VAT.

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DELIVERY RATES & OPTIONS

L'OCCITANE UK delivers to any addresses in the UK (excluding Channel Islands). All orders are sent through ROYAL MAIL. If you wish to order products to be delivered outside of the UK, please visit our global website: www.loccitane.com

We're committed to getting your order to you as soon as we can. However, please be aware that deliveries may take a little longer at the moment as our staff are working shorter shifts and our couriers are operating with a reduced service.  
 

DELIVERY OPTIONS COST ESTIMATING SHIPPING TIME  
 
L'OCCI PREMIER DELIVERY
UNLIMITED NEXT DAY DELIVERY
£9.95 / year Next Day Delivery between 7:30am to 5pm
UK Mainland delivery only
Orders must be placed by 3pm
 
 
STANDARD DELIVERY £3.95
FREE on all orders over £25
5-10 working days to mainland UK and mainland Scotland addresses
5-10 working days to Northern Ireland and the outer Scottish islands, excluding Channel Islands
 
NEXT DAY DELIVERY £5.95 Delivery between 7:30am to 5pm
1-2 working days.

UK Mainland delivery only
Orders must be placed by 3pm
 
SATURDAY DELIVERY £6.95 Delivery will be between 7:30am and 5pm on the coming Saturday
Orders must be placed before Friday 3pm
 
CLICK & COLLECT FREE Can vary from 2 hours to 6 working days
Subject to stock availability
Orders must be placed by 3pm
 
COLLECT PLUS Standard Delivery £3.95 5-10 working days to mainland UK and mainland Scotland
5-10 working days to Northern Ireland and the outer Scottish islands, excluding Channel Islands
 
Next Working Day Delivery £5.95 Delivery between 7:30am to 5pm, UK Mainland delivery only
Orders must be placed by 3pm
 

 

Standard Delivery | £3.95 - FREE for orders over £25
  • Delivery is FREE for all overs over £25.
  • For orders under £25, our standard UK delivery rate is £3.95.
  • We are able to deliver your order within 5-10 working days to mainland UK and mainland Scotland addresses, and 5-10 working days to Northern Ireland and the outer Scottish islands, excluding Channel Islands.


Next Day Delivery | £5.95

  • Our next day delivery service rate is £5.95. Delivery between 7:30am to 5pm, UK Mainland delivery only. 
  • Orders must be placed by 3pm and should arrive the next working day (subject to stock availability).
  • Delivery Monday to Friday, excluding bank holidays. Orders placed after 3pm Friday will be delivered the following Tuesday.

Next Day Delivery Service not applicable to the Scottish Islands: HS2 Lewis, PA61 Colonsay, PA62-75 Mull, PA78 Coll, KW16-17 Orkney, PH30 Corrour, Mallaig PA78, PH42 Eigg & Muck, PH43-44 Rhum & Canna, ZE2-3 Shetlands.


Saturday Delivery | £6.95

  • We offer a Saturday delivery service for £6.95 service rate.
  • Delivery will be between 7:30am and 5pm on the coming Saturday.
  • Orders must be placed by 3pm on a Friday to guarantee Saturday delivery. If the order is placed after 3pm, your order will be delivered the following Saturday(excluding Bank Holidays). 


Click & Collect in a L'Occitane Store | FREE

  • Our Click and Collect service gives you another great way to shop your favourite products at L’OCCITANE. Simply order online and then choose a boutique to pick up from at a time that suits you.
  • The service is free and we will send an email to let you know that your package has arrived and is ready for collection. 
  • Delivery to store can vary from 2 hours to 6 working days, subject to stock availability.
  • Orders must be placed before 3pm. We will hold your order in-store for a maximum of 15 days from the date the items arrived in your chosen store. Please check store opening times.
Click here to read more on our Click & Collect Service.


CollectPlus

  • CollectPlus Standard Delivery | £3.95 
  • CollectPlus Next Working Day Delivery |  £5.95

CollectPlus means no more waiting in for the postman. Your parcel will be delivered to your chosen collection point, with more than 5,900 CollectPlus pick up locations across the UK, most are open late 7 days a week. CollectPlus will email you when your parcel is ready to collect.
 


 

PREMIER DELIVERY

Service
Purchasing the ‘L’Occi Premier Delivery Service, entitles you to unlimited standard UK delivery and UK mainland Next day delivery service for 12 months, starting from the date on which you purchase the subscription.
This service is only applicable to purchases made through the UK website and for delivery to an address in the UK (excluding Channel Islands). All orders are sent with Royal Mail.

Subscription
This purchased service is valid for 12 months and is only available to customers residing in the UK who have a L’Occitane account. You must be registered and logged into your account to use the Service.

Terms of Use
After you purchase the Service you will receive a confirmation receipt e-mail. You will then receive an e-mail within 2 working days to confirm the Service is active and has been applied to your account.  When purchasing the Service any items included in the same order will be dispatched free of charge under the terms of the Service. Free samples and gift wrapping are not applicable when purchasing the Service with no additional products. If free samples and gift wrapping are selected when purchasing the Service these will be voided from the order and only the Service will be processed.

Cancellation
You have the right to cancel the Service at any time up to the end of fourteen days after you purchase. You will receive a full refund if you cancel the Service within the fourteen day period, except if you use the Service during the cancellation period. If you use the Service during the cancellation period, you will not have the right to cancel or to receive a refund. L’Occitane standard cancellation policy applies (for more details click here).

Delivery
Our standard delivery terms and conditions apply. Please visit the delivery T&C’s page to view (click here)

Terms & Conditions
You are responsible for using the Service in accordance with the terms and conditions. Any breach will result in termination of your subscription and no refund will be given. L’Occitane reserve the right to amend these terms and conditions at any time and will give you notice of any significant changes.

Expiry of Subscription
After the 12 month period, the Service will end and normal delivery charges will. You can opt to purchase the Service for a further 12 month period. You will have to re-purchase the service on the UK website (link to SKU)

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YOUR RIGHT OF CANCELLATION

If you are a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).

To exercise your right of cancellation, you must give written notice to us at the address or email address shown below, giving details of the products ordered or their order number.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products to us and send the products to us without undue delay and within 14 days after the day in which you let us know that you wish to cancel the contract. The products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.

You are not able to cancel a contract where: 

(a) sealed goods are not suitable for return due to health protection or hygiene reasons, if the goods become unsealed after they have been delivered to you; or 

(b) the products become mixed inseparably (according to their nature) with other items after delivery.
If you cancel a contract we will:

(a) refund the price you paid for the products,however, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not permitted in a shop; 

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available;

(c) make any refunds due to you as soon as possible and in any event:

(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;

(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.

Refunds will be processed via the same method used by you to purchase the products, unless you expressly agree another form of payment with us.

If you return a product because it is defective or we have delivered the item to you in error we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs of doing so (we estimate that such costs should not exceed the value of the products).  In other circumstances, you will be responsible for the costs of returning the products to us.

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RETURNS & EXCHANGE POLICY

Please note that during this lockdown period, returns may take longer than usual to process.

It is L'OCCITANE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on www.loccitane.co.uk or in one of our UK boutiques (excluding Trentham Gardens, Bicester, Portsmouth, Cheshire Oaks, department stores and airport stores) that is returned within 28 days of the date of purchase. Purchases made in our Outlet boutiques; Bicester, Portsmouth and Cheshire Oaks, will be subject to an exchange only, and can be returned only to an Outlet store.

All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.

Items purchased on a gift card can only be refunded to a gift card. Gift cards are non refundable.

Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
To return any items, please go to your nearest boutique or contact Customer Care  by email at contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday 9am to 6pm, Saturday 9am-5pm.

If you are returning your items by post, click here to download our return form.

Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.

Extended Return & Exchange period for Christmas 2020
Our return & exchange period has been extended for the festive period. Any purchases made from 1st November 2020 can be returned or exchanged until 27th January 2021. Normal conditions apply, please note that processing Returns make take longer than usual due to Covid-19 measures that are in place.

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PAYMENT POLICY

By card or Debit card:
We accept payment by Visa, MasterCard, American Express, Maestro, Solo, PayPal, Delta and Switch. We apologise for not accepting Diner's Club.

L'OCCITANE takes online security very seriously.

To check the security of our Website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on the Website.

When you place your order on the Website you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. Encryption creates billions of code combinations to protect each transaction made on the Website, so your card details cannot be viewed by anyone else using the Internet.

No credit or debit card details are stored once your order has been placed, unless you have given us permission to do so. Credit card information is stored safely and securely.
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Act 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

For further details see our privacy policy (accessible on the Website).

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PROMOTION CODES

Occasionally L'OCCITANE.com offers promotions through e-mails, catalogues, and advertisements. Once you sign up for our L'OCCITANE.com email newsletter, you may receive e-mail promotions and offers that include special codes for special free delivery or other discounts. To sign up for our e-newsletter please visit our Email Signup page.

Promotional codes, unless otherwise stated, are to be redeemed one gift per customer, not to be combined with any other promotion or discount, while stocks last, and excludes our UK Outlets, concessions/independent retailers, department and airport stores. L’Occitane reserves the right to substitute the gift with another one of the same or similar value.

GIFT CARDS PURCHASE - all the offers are not applicable to the purchase of Gift Cards.

VIP DAYS - 20% OFF FULL PRICE PRODUCTS
This offer is not applicable to the purchase of Gift Cards​.

20% discount offer is for one transaction per customer only. Valid from 31st July to 3rd August 2020 on full price items only and excludes RESET SERUM (ALL SIZES), RESET EYE, MAKE-UP, LARGE RELAXING CANDLE, LUCIOLE KIT, HOME DIFFUSERS STICKS, DIFUSER 100ML REFILL, STAR GIFTS, DISCOUNTED GIFT SETS and ANY DISCOUNTED ITEM. This offer is only valid on one transaction per customer, not combinable with GWP or money off offer and is combinable with PWP & Cashier Offer. Offer valid at LOCCITANE.CO.UK and participating boutiques only (excluding Bicester Village, Cheshire Oaks, Portsmouth, independent retailers, department and airport stores).

10% OFF WELCOME OFFER  – Receive 10% off your first order when you sign up to the L’occitane E-Newsletter.
This offer is valid for 30 days from date of email. 10% discount valid on your first purchase of regular-priced products only. Excludes Overnight Reset Serum (All Sizes), Overnight Reset Eye Serum, gift card purchases, advent calendar and gift collections. One transaction per customer. Present card in-store or use unique code at uk.loccitane.com Not combinable with other discounts or promotions. Offer valid in participating UK boutiques only (excluding Bicester, Portsmouth, Cheshire Oaks, independent retailers, department and airport stores).
Free standard delivery valid on your first three orders from sign up with any online purchase. For more T&C’s please see section WELCOME OFFER.

PREMIER DELIVERY FOR A YEAR – Receive our Premier Delivery Service for a year normally
L’Occi Premier Delivery Service, entitles you to unlimited standard UK delivery and UK mainland Next day delivery service for 12 months, starting from the date on which you purchase the subscription.
This service is only applicable to purchases made through the UK website and for delivery to an address in the UK (excluding Channel Islands). All orders are sent with Royal Mail.

This service is valid for 12 months and is only available to customers residing in the UK who have a L’Occitane account. You must be registered and logged into your account to use the Service. For more T&C’s please see section PREMIER DELIVERY.
Hair Scrunchie  - Receive a free hair scrunchie when you spend £10 or more. Vaild until 2nd June 2020.
Lovely Hands Treat  - Get a free Lovely Hands Treat when you spend £15. Vaild until 2nd June 2020.
Cherry Blossom Egg - Get a free Cherry Blossom Egg when you spend £40 .Vaild until 2nd June 2020.

VOGUE OFFER (VOGUE) 
The FREE Immortelle Overnight Reset Serum 5ml offer is valid from 1st - 30th September 2020 only and while stocks last.
Offer entitles the bearer to a free Immortelle Overnight Reset Serum 5ml at L’Occitane boutiques in the UK only.
Only one Immortelle Overnight Reset Serum 5ml product per customer.
10% off promotion is valid between 1st – 30th September 2020 on purchases made in store and online.
Magazine page or offer code VOGUE must be presented or verbally spoken to redeem your offers in store and  offer code VOGUE must be added to basket when checking out online.
10% discount offer is for one transaction per customer only.
10% discount on full price items only and excludes products; Advent Calendars, Reset Serum, Reset Eye, Make-up items, Special Value Gift Sets, Prestige Relaxing Candle, Kit Luciole, Diffuser Sticks, Home Perfume Diffuser, and discounted items.
These offers exclude the following boutiques: Bicester Village, Cheshire Oaks, Portsmouth, all department stores, airport stores and any other independent L’Occitane stockists.
Offers subject to availability.
Offers cannot be used in conjunction with any other offer, cannot be exchanged for cash and no alternative product can be chosen. 

WOMEN'S FITNESS OFFER (FITNESS15)
15% off promotion on skincare only is valid between 16th September – 15th October 2020 on purchases made in store and online.
Magazine page or offer code FITNESS15 must be presented or verbally spoken to redeem your offers in store and  offer code FITNESS15 must be added to basket when checking out online.
15% discount offer is for one transaction per customer only.
15% discount on full price items only and excludes products; Reset Serum, Reset Eye and discounted items.
These offers exclude the following boutiques: Bicester Village, Cheshire Oaks, Portsmouth, all department stores, airport stores and any other independent L’Occitane stockists.
Offers subject to availability.
Offers cannot be used in conjunction with any other offer, cannot be exchanged for cash and no alternative product can be chosen. 

INFULENCER OFFER (MYSKIN15)
15% off promotion on skincare only is valid between 3RD September – 30th September 2020 on purchases made in store and online.
Offer code MYSKIN15 must be presented or verbally spoken to redeem your offers in store and offer code MYSKIN15 must be added to basket when checking out online.
15% discount offer is for one transaction per customer only.
15% discount on full price items only and excludes products; Reset Serum, Reset Eye and discounted items.
These offers exclude the following boutiques: Bicester Village, Cheshire Oaks, Portsmouth, all department stores, airport stores and any other independent L’Occitane stockists.
Offers subject to availability.
Offers cannot be used in conjunction with any other offer, cannot be exchanged for cash and no alternative product can be chosen.

STELLA OFFER (STELLAXMAS)
1. The offer is valid from 15th November – 31st December 2020 only and while stocks last.
2. One offer valid per customer and redeemable online at uk.loccitane.com and in L’OCCITANE UK and Ireland boutiques (excluding outlets. independent retailers,
department and airport stores)
3. Offer cannot be used in conjunction with any other offer, promotion or gift card and cannot be exchanged for cash. 4. Photocopied, damaged or defaced Stella offer pages, will not be accepted.
 
SUNDAY TIMES STYLE OFFER (STSXMAS)
1. The offer is valid from 22nd November – 31st December 2020 only and while stocks last.
2. One offer valid per customer and redeemable online at uk.loccitane.com and in L’OCCITANE UK and Ireland boutiques (excluding outlets. independent retailers,
department and airport stores)
3. Offer cannot be used in conjunction with any other offer, promotion or gift card and cannot be exchanged for cash. 4. Photocopied, damaged or defaced Style offer pages, will not be accepted.

BLACK FRIDAY OFFER (GIVE20)
20% off all full price products*
Offer valid online only from 23rd to 29th November 2020 for 20% off full price items, excluding: 
- Overnight Reset Serums (30ml,50ml,75ml), Overnight Reset Eye Serum
- Gift Sets 
- Discounted Items
- Gift Cards.
This offer cannot be combined with any other discount or promotions. One transaction per customer only.

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OUR LIABILITY

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights.

We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This does not affect any liability we may have for personal injury or death resulting from our negligence or from our fraud, or any other liability that cannot be excluded or limited by law.

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APPLICABLE LAW

These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

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CUSTOMER CARE

For further information about Our products, or to deal with any queries, please contact our Customer Care Department by email at contact@loccitane.co.uk or by telephone on 0800 368 9000 - Monday to Friday: 9:00am-6:00pm and Saturday 9:00am-5:00pm (excluding Bank Holidays) Sunday: Closed.
 

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WELCOME OFFER

For full terms and conditions, click here

This offer is valid for 30 days from date of email. 10% discount valid on your first purchase of regular-priced products only. Excludes gift card purchases, advent calendar, Reset Serum, Reset Eye and gift collections. One transaction per customer. Present card in-store or use unique code at uk.loccitane.com Not combinable with other discounts or promotions. Offer valid in participating UK boutiques only (excluding Bicester, Portsmouth, Cheshire Oaks, independent retailers, department and airport stores).
 
Free standard delivery valid on your first three orders from sign up with any online purchase.

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COMPETITION

WIN A GIANT L'OCCITANE ADVENT CALENDAR 2020 Worth over £668.50

1. You must be 18 years old to enter.

2. One winner will be selected at random, per store. The boutique will contact the winner via email.

3. Should the Promoter be unable to contact the winner, should the winner be unable to accept the prize or the winner does not respond within 7 days, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions.

4. The prize will be announced and ready to pick up on the 3RD December 2020

5. The prize is not transferable and cannot be redeemed for cash.

6. Should the prize become unavailable, a substitute of equal value in another resort shall be provided.

7. Your personal data will be processed by L’Occitane International, data controller, to manage your participation in the contest. Based on your consent, your information will also be processed to send you direct marketing emails as well as, based on legitimate interest, for analytical purpose to improve our offers, for providing you with our products, services and tailored offers based on the evaluation of your personal interests.

8. We may share your information with L’Occitane Group companies and trusted third parties acting on our behalf.

9. You have the right to request access, rectification, erasure, limitation and portability of your personal data, as well as to object or withdraw your consent, at any time, especially regarding individualized advertisements based on the study of your personal interest. You can exercise your rights by contacting us at contact.en-en@loccitane.com. You also have the right to submit a complaint to the data protection authority. Please refer to our Privacy Policy for more information about processing of your data by L’Occitane.


WIN IMMORTELLE DIVINE CREAM

Win 1 of 3 Award-Winning Immortelle Divine Creams Competition
This competition will run until 23:59 on Wednesday, 11th November 2020. Entries made after this point will not be counted. 

1. The winners will be selected at random after the competition has ended by Friday 13th November 2020.

2. This offer cannot be used in conjunction with any other offer, nor redeemed for monetary value.

3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions. 

4. The prize consists of:

• 1 x Immortelle Divine Cream (£79) with 3 winners in total

•There is no cash alternative
 
5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize. 
 
6. If you accept the prize, you would need to provide L’Occitane with your proposed availability within 30 days from the moment you acknowledge and accept the prize. After this time, we reserve the right to select a new winner. 

7. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances. 

8. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted. 
 
9. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet. 

10. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct. 

11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. 

12. The winner will have 48 hours to claim its prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 

13. The decisions of the promoter are final and no correspondence will be entered into. 

14. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. 

15. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. 

16. The winner's name can be obtained by sending an SAE and covering letter to: L’Occitane, Capital House, 25 Chapel Street | London | NW1 5DH, after closure of the promotion. 

17. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or software used in the promotion. 

18. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win. 

19. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 

20. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.


WIN AN EXCLUSIVE QVC SUPERSIZE AND HEROS COLLECTION WORTH £275.50
This competition will run until 23:59 on Monday, 21st September 2020. Entries made after this point will not be counted.
 
1. The winner will be selected at random after the competition by 22nd September 2020.
 
2. This offer cannot be used in conjunction with any other offer, nor redeemed for monetary value.
 
3. The contest is open to residents of the United Kingdom only, except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions.
 
4. The prize consists of:
 
• Cherry Blossom Shower Gel 500ml

  • Shea Citrus Liquid Soap 500nl
  • Almond Shower Oil 500ml
  • Shea Rich Body Lotion 500ml
  • Immortelle Divine Cream 50ml
  • Shea Hand Cream 150ml
  • Immortelle Overnight Reset Serum 30ml

 
•There is no cash alternative
 
5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize.
 
6. If you accept the prize, you would need to provide L’Occitane with your proposed availability within 30 days from the moment you acknowledge and accept the prize. After this time, we reserve the right to select a new winner.
 
7. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
 
8. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted.
 
9. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
 
10. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
 
11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
 
12. The winner will have 48 hours to claim its prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
 
13. The decisions of the promoter are final and no correspondence will be entered into.
 
14. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
 
15. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will be used for marketing purposes.
 
16. The winner's name can be obtained by sending an SAE and covering letter to: L’Occitane, Capital House, 25 Chapel Street | London | NW1 5DH, after closure of the promotion.
 
17. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or software used in the promotion.
 
18. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win.
 
19. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control.
 
20. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.


WIN ONE L’OCCITANE DELUXE HAMPER WORTH £506.50

This competition will run until 23:59 on Wednesday, 14th October 2020. Entries made after this point will not be counted. 

1. The winner will be selected at random after the competition by 14th October 2020.

2. This offer cannot be used in conjunction with any other offer, nor redeemed for monetary value.
3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions. 

4. The prize consists of:

•A Deluxe L’Occitane Hamper worth £506.50/€572 of L’OCCITANE products

•There is no cash alternative
 
5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize. 
 
6. If you accept the prize, you would need to provide L’Occitane with your proposed availability within 30 days from the moment you acknowledge and accept the prize. After this time, we reserve the right to select a new winner. 

7. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances. 

8. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted. 
 
9. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet. Entries valid at UK.LOCCITANE.COM and participating boutiques only (excluding Bicester Village, Cheshire Oaks, Portsmouth, independent retailers, department and airport stores).

10. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct. 

11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. 

12. The winner will have 48 hours to claim its prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 

13. The decisions of the promoter are final and no correspondence will be entered into. 

14. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. 

15. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. 

16. The winner's name can be obtained by sending an SAE and covering letter to: L’Occitane, Capital House, 25 Chapel Street | London | NW1 5DH, after closure of the promotion. 

17. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or software used in the promotion. 

18. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win. 

19. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 

20. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.



OVERNIGHT RESET EYE SERUM PRIZE DRAW

- The prize draw is open from 3rd March until 5PM on 5th March 2020.
 
- Only one entry per customer.
 
- 20 winners will be chosen at random within 48 hours of the prize draw ending.

- The prize draw is open to UK residents only.  

This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.  Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/ 

ECCLESTON SQUARE COMPETITION  

WIN A 1 NIGHT STAY FOR 2 PEOPLE AT ECCLESTON SQUARE HOTEL IN BELGRAVIA, LONDON AND A L’OCCITANE DELUXE HAMPER

This competition will run until 23:59 on Sunday, 22nd March 2020. Entries made after this point will not be counted. 

1. The winner will be selected at random after the competition by 23rd March 2020.

2. This offer is exclusive to Eccleston Square Hotel and cannot be used in conjunction with any other offer, nor redeemed for monetary value. It is redeemable Monday-Sunday, dates subject to availability, there are no exclusion dates during this period. The offer can be redeemed by 4th September 2020.

3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions. 

4. The prize consists of:
•1-night stay for 2 people sharing a Signature King Room at Eccleston Square Hotel with complimentary breakfast.
•Arranged transport that is required for the winner (train travel or flights). Travel expenses only cover travel to and from Eccleston Square Hotel and will consist of standard class travel. L’Occitane will book winners travel but cannot be responsible for unforeseen cancellations of travel due to circumstances beyond our control.
•A Deluxe L’Occitane Hamper worth £209
•A 20% discount for L'Occitane guests when booking an additional night at Eccleston Square Hotel and free use of Mini Bar during their stay, worth £33.50 per day and replenished for free once a day.
•Any other expenses incurred during the period of the prize will be the responsibility of the prize winner and their companion. 
•There is no cash alternative

 

5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize. 

 

6. If you accept the prize, you would need to provide L’Occitane with your proposed availability within 30 days from the moment you acknowledge and accept the prize. After this time, we reserve the right to select a new winner. 

7. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances. 

8. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted. 

9. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet. 

10. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct. 

11. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. 

12. The winner will have 48 hours to claim its prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 

13. The decisions of the promoter are final and no correspondence will be entered into. 

14. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. 

15. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. 

16. The winner's name can be obtained by sending an SAE and covering letter to: L’Occitane, Capital House, 25 Chapel Street | London | NW1 5DH, after closure of the promotion. 

17. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion. 

18. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win. 

19. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 

20. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.
 
Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/
 

CHRISTMAS BUNDLE COMPETITION 

WIN THE ULTIMATE CHRISTMAS BUNDLE 

This competition will run until 23:59 on 10th November 2019.

1. The winner will be selected at random, after the competition; deadline 10th November 2019. Entries made after this point will not be counted. 

3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions. 

3. The prize worth £300 and includes:
-1x Luxury Advent Calendar
-1x Travel Essential Collection Pouch
-1x Nourishing Shea Butter Collection
-1xAlmond Festive Bauble
-1xCherry Blossom Voyage Collection
-1xVerbena Bodycare Collection
-1xRomantic Rose Collection
-1xHoney Harvest Bath Pearls 

4. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize. 

5. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances. 

6. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted. 

7. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet. 

8. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct. 

9. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. 

10. The winners will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 

11. The decisions of the promoter are final and no correspondence will be entered into. 

12. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. 

13. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. 

14. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion. 

15. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win. 

16. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 

17. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.  Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/ 
 

CASTLE HOUSE COMPETITION 

WIN 2 NIGHT STAYS AT CASTLE HOUSE IN HEREFORDSHIRE

This competition will run until 23:59 on 4th October 2019.

1. The winner will be selected at random, after the competition; deadline 4th October 2019. Entries made after this point will not be counted. 

2. This offer is exclusive to Castle House in Hereford and cannot be used in conjunction with any other offer, nor redeemed for monetary value. It is redeemable Monday-Sunday, excluding bank holidays. The offer can be redeemed until the 1st July 2020. 

3. The contest is open to residents of the United Kingdom (England, Scotland, Wales and Northern Ireland) & Republic of Ireland over except for L’Occitane Limited employees, all contractors and families or anyone directly connected with the organisation, and operators of its brands and concessions. 

4. The prize consists of:
- 2-night stays for 2 people sharing a luxury suite at Castle House in Herefordshire with full English Breakfast on both mornings.
- 3 course dinner for 2 people in the award-winning Castle House restaurant on the first night (alcohol not included).
- Voucher for 2 people for dinner at The Beefy Boys, in Hereford on the second night.
- 2 complimentary tickets for the Mappa Mundi, the earliest medieval map of the world, housed in Hereford Cathedral within walking distance from Castle House Hotel.
- Arranged transport that is required for the winner (train travel or flights). Travel expenses only cover travel to and from Castle House and will consist of standard class travel. L’Occitane will book winners travel but cannot be responsible for unforeseen cancellations of travel due to circumstances beyond our control.
- Any other expenses incurred during the period of the prize will be the responsibility of the prize winner and their companion. 

5. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by L’Occitane as to how you claim your prize. 

6. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances. 

7. Only one entry per person will be accepted. In the event of multiple entries being received, the first entry only will be accepted. 

8. No purchase is necessary, however you will need an internet connection. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet. 

9. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct. 

10. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. 

11. The winners will have 48 hours to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner. 

12. The decisions of the promoter are final and no correspondence will be entered into. 

13. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. 

14. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. 

15. The promoter does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or
software used in the promotion. 

16. Winners may be required to participate in related publicity without further reward. E.g.: be photographed for website/newspaper stories, provide a short statement about their win. 

17. The promoter reserves the right to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control. 

18. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.   Promoter: L’Occitane UK & Ireland Registered Office: Capital House, 25 Chapel Street | London | NW1 5DH. Website address: https://uk.loccitane.com/

 

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